Program Manager Extended Producer Responsibility, RISC Program

Amazon; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Amazon is seeking a Risk Manager for Extended Producer Responsibility (EPR) to lead compliance with EPR regulations across jurisdictions, focusing on packaging, electronics, and batteries. You will apply strategic thinking and stakeholder management to develop solutions and optimize regulatory processes.

The role also involves partnering with cross-functional teams, driving automation of appeals handling, tracking metrics, improving user experience, and identifying cost reductions in the appeals

Qualifications

• 4+ years in compliance program management or equivalent
• 3+ years managing food safety in large-scale retail/manufacturing
• Bachelor's degree in Food Science or related field
• Knowledge of local, state, and federal grocery retail regulations
• Experience handling confidential information
• Experience interacting with local food safety regulators

Responsibilities

• Partner with cross-functional teams to drive continuous improvements in compliance workflows, focusing on reducing seller burden, improving automation, and scaling across new regulations
• Drive automation of appeals handling to reduce cost to serve while maintaining reinstatement accuracy and seller satisfaction
• Track and analyze appeals metrics including appeal rates, reinstatement rates, first contact resolution, and time to resolution to identify opportunities for automation
• Drive UX improvements that reduce seller confusion, repeat contacts, and unnecessary appeals related to EPR enforcement actions
• Implement automation processes that reduce manual investigation effort and improve consistency of appeal outcomes
• Identify and implement cost reduction initiatives within the appeals lifecycle, targeting reduction in repeat contacts and contacts per issue

Skills

Compliance program management

Regulatory knowledge

Stakeholder management

Data analysis

Education

Bachelor's degree in Food Science

Bachelor's degree or equivalent

Tools

SQL

Excel

Job description

Description

As a Risk Manager for Extended Producer Responsibility (EPR) at Amazon, you will play a crucial role in our commitment to environmental responsibility and sustainable business practices. You'll lead efforts to ensure Amazon's compliance with EPR regulations across multiple jurisdictions, focusing on waste streams such as packaging, electronics, and batteries, amongst others. In this position, you'll leverage your strategic thinking, analytical skills, and stakeholder management abilities to develop innovative solutions, optimize compliance processes, and support Amazon's goals while navigating complex regulatory landscapes.

Description

As a Risk Manager for Extended Producer Responsibility (EPR) at Amazon, you will play a crucial role in our commitment to environmental responsibility and sustainable business practices. You'll lead efforts to ensure Amazon's compliance with EPR regulations across multiple jurisdictions, focusing on waste streams such as packaging, electronics, and batteries, amongst others. In this position, you'll leverage your strategic thinking, analytical skills, and stakeholder management abilities to develop innovative solutions, optimize compliance processes, and support Amazon's goals while navigating complex regulatory landscapes.

Key job responsibilities

• Partner with cross-functional teams to drive continuous improvements in compliance workflows, focusing on reducing seller burden, improving automation, and scaling across new regulations
• Drive automation of appeals handling to reduce cost to serve while maintaining reinstatement accuracy and seller satisfaction
• Track and analyze appeals metrics including appeal rates, reinstatement rates, first contact resolution, and time to resolution to identify opportunities for automation
• Drive UX improvements that reduce seller confusion, repeat contacts, and unnecessary appeals related to EPR enforcement actions
• Implement automation processes that reduce manual investigation effort and improve consistency of appeal outcomes
• Identify and implement cost reduction initiatives within the appeals lifecycle, targeting reduction in repeat contacts and contacts per issue

Basic Qualifications

• 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
• 3+ years of managing food safety and quality in a large-scale retail or manufacturing environment experience
• Bachelor's degree in Food Science or related field
• Knowledge of retail food code and regulations governing grocery retail at local, state, and federal levels
• Bachelor's degree or equivalent
• Experience handling confidential information
• Experience interacting with local food safety regulators

Preferred Qualifications

• 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
• Professional auditing qualification, or similar risk or compliance credentials
• Experience with SQL and Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ACDI - Karnataka - A66

Job ID: A10479745