Program Manager - Enterprise Programs

Genpact; Gurugram District; Hybrid; INR 3,000,000 - 4,500,000; Full time

Job summary

Genpact is leading a bold shift to agent-enabled G&A functions, redesigning processes and roles for human-agent collaboration at scale. You will define end-state operating models, governance, and accountable structures to ensure successful deployment across global enterprises.

The role focuses on blueprinting post-transition work, establishing design authority, and partnering with AI CoE and delivery teams to prevent drift and enable measurable outcomes.

Qualifications

• University degree in business or related field; MBA preferred.
• Experience in GBS/shared services and process redesign.
• Familiarity with agentic AI concepts and CoE collaboration.

Responsibilities

• Process Redesign: map end-to-end G&A processes for agentic delegation and new flows.
• Role Redesign: define post-transition human vs. agent tasks and new accountabilities.
• Operating Model Design: target operating model with governance and decision rights.
• Governance Conduit: design authority interface between function leaders, CoE and delivery teams.

Skills

API Integration

Change Management

Program Implementation

Program Management

Project Portfolio Management

SAFe

Solution Architecture

UX

Education

Bachelor's - Commerce

Bachelor's - Economics

Bachelor's - Finance

MBA

MBA Analytics

Job description

Job Description

Program Manager - Enterprise Programs

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

The Opportunity

Genpact is converting its G&A functions from process-efficient to agent-enabled. This is not incremental automation. It is a fundamental redesign of how work is structured, how roles are defined, and how the function operates when agents become co-workers.

This role owns that redesign - building the blueprint for what G&A functions look like post-agentic transition and ensuring that blueprint stays intact from design through to deployment.

What You Will Own

Process Redesign. Map end-to-end G&A processes, identify which tasks are candidates for agentic delegation, and define redesigned flows that reflect human-agent collaboration. This is rearchitecting from first principles - not layering automation onto existing processes.

Role Redesign. Define what human roles look like post-transition - which tasks are absorbed by agents, which require human judgement, and what new accountabilities emerge. The output is a coherent role architecture for a G&A function that runs differently, not just a list of tasks people will no longer perform.

Operating Model Design. Own the target operating model for an agentic G&A function - governance structure, decision rights, human-in-the-loop design principles, and the accountability framework that governs how agents are supervised, overridden, and continuously improved.

Governance Conduit. Serve as the structured interface between G&A function leaders, the AI CoE, and delivery teams. This is not coordination - it is design authority. Ensuring what gets built reflects what was designed, and that implementation decisions that deviate are escalated through the right governance channels before, not after, they cause drift.

What You Bring

• Deep domain expertise across at least two G&A functions. You need to be credible in the room with a CFO, CHRO, and CPO simultaneously.
• Demonstrated experience in process redesign and operating model transformation, ideally in a GBS or shared services context.
• Sufficient literacy in agentic AI to be a meaningful conduit with AI CoE - not a builder, but someone who understands what agents can and cannot do, and where design intent typically breaks down in translation to build.
• Structured thinking expressed through frameworks and blueprints. This role produces the design artefacts others build on.
• The disposition to hold a line. In a matrixed environment with separate tech and delivery ownership, design intent erodes under execution pressure. This leader is the one who notices and acts.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

APMP-Practitioner Certification - Association for Proposal Management Professionals (APMP) Association for Proposal Management Professionals (APMP), ITIL Foundation Certificate in IT Service Management - Axelos Axelos, PRINCE2 Foundation - Trilex Trilex, PRINCE2 Practitioner - PeopleCraft PeopleCraft, SAFe Agilist - Scaled Agile, Inc. Scaled Agile, Inc.

Required Skills

API Integration, Change Management, Program Implementation, Program Management, Project Portfolio Management (PPM), Scaled Agile Framework (SAFe), Solution Architecture, User Experience (UX)

Language

English

Language Proficiency -

Proficient - C2

Job Type

Regular

Master Skill List -

Enterprise Programs

Remote Type -

Hybrid

Work Shift -

Any (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.