Program Manager - DHL

Algoleap Technologies; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Algoleap Technologies Pvt Ltd seeks a capable professional to lead Technical FMS Service Support and EUS product AMC for DHL Group, with team management responsibilities. The role focuses on process adherence, proactive SLA management, and continuous service improvement within a dynamic environment.

You will coordinate governance reviews, plan onsite training, and drive preventive maintenance initiatives across regions, ensuring high-quality service delivery and operational stability.

Qualifications

• Experience in Technical FMS Service Support and EUS product AMC is mandatory.
• Team management experience required.
• Knowledge of DHL Group service delivery expectations.

Responsibilities

• Ensure all defined processes are followed.
• Proactive actions for missed SLA calls and new initiatives.
• Suggest process improvements.
• Organize customer reviews weekly, monthly and quarterly.
• Plan technical and process training for the team and conduct assessments.
• Educate customers on new technology solutions.
• Conduct governance reviews with stakeholders.
• Plan training for onsite resources.
• Implement rewards and recognition regularly.
• Coordinate team bonding activities onsite.
• Identify critical gaps and mitigate risks.
• Ensure preventive maintenance at RE and non-RE sites.
• Lead quarterly site BCPlans rehearsals.

Skills

Operational Stability

Operations Management

SLA Performance

Audit & Policies

Risk Identification & Mitigation

Vendor Coordination

Change Impact Oversight

Service Reviews

Escalation Governance

Education

B.E./Diploma in Computer Science/IT/Electronics & Telecommunication

B.Sc IT

BCA or MCA (Full-time)

No gaps in education (S.S.C./H.S.C./Degree/Diploma years)

Relevant Certifications (preferred)

Job description

Algoleap Technologies Pvt Ltd | Full time

General Qualification

• 1.
  B.E. / Diploma [ In Computers Science, IT , Electronics & Telecommunication] [ Civil and Mechanical not preferred]
• 2.
  B.Sc. -IT
• 3.
  BCA or MCA [Full time course from a reputed University]
• 4.
  No gap in education [Passing year for S.S.C, H.S.C.
  and Degree/Diploma to be mentioned] Certifications Required if ANY
• Relevant Certification (Preference) Specific Remarks/Requirement by customer
• Technical FMS Service Support & EUS product working experience is Mandatory plus team management

Role Purpose

In order to fulfil the objectives of providing Technical FMS Service Support & EUS product AMC for DHL Group on team management

JOB RESPONSIBILITIES

• 1 Ensure all defined processes are followed
• 2 Ensure Proactive actions taken for missed SLA calls & new initiatives implemented
• 5 Suggest Process improvement
• 6 Ensure customer reviews are organized on weekly, Monthly & Quarterly basis
• 7 Technical & process Training to be planned for Team and assessment test.
• 8 Educate customer on new Technology solutions
• 10 Governance Review with Stakeholders
• 11 Plan training for onsite resources
• 12 Rewards & Recognition on regular intervals for team
• 13 Team Bonding activities to be planned for onsite resources
• 14 Critical gap assessment
• 15 Ensure Preventive maintenance at RE and non RE sites
• 16 Quarterly 1 site in each region to have BCP rehearse

Technical Skills/Knowledge Requirement

• 1. Overall Operational Stability
• 2. Day-to-Day Operations Management
• 3. SLA Performance Management
• 6. Compliance with Audit & Policies
• 7. Operational Risk Identification & Mitigation
• 8. Vendor & Third-Party Coordination
• 9. Change Impact Oversight (Operational)
• 11. Weekly / Monthly Service Reviews
• 15. Escalation Governance & Decision Making