Program Manager - DHL

AlgoLeap Technologies Pvt Ltd.; Mumbai; Sur place; INR 1 100 000 - 1 900 000; Plein temps

Résumé du poste

Algoleap Technologies Pvt Ltd is recruiting for a role focused on Technical FMS Service Support and EUS product AMC for DHL Group. The position emphasizes team management, process governance, and proactive SLA adherence, with responsibilities spanning training, vendor coordination, and regular governance reviews.

The candidate should have formal IT/CS education, no gaps in education, and relevant certifications where applicable.

Qualifications

• No gap in education; passing year for SSC/HSC and Degree/Diploma to be mentioned
• Technical FMS Service Support & EUS product AMC experience is mandatory
• Team management experience is required
• Relevant certifications preferred if any

Responsabilités

• Ensure all defined processes are followed
• Proactive actions for missed SLA calls and new initiatives
• Suggest process improvements
• Organize customer reviews weekly, monthly and quarterly
• Plan training for onsite resources and assess knowledge
• Governance reviews with stakeholders
• Educate customers on new technology solutions
• Conduct regular service reviews and risk assessments
• Coordinate with vendors and third parties

Connaissances

FMS service support

Team management

EUS product knowledge

Vendor coordination

SLA management

Formation

BE or Diploma in CSE/IT/ET&C

BSc IT

BCA or MCA

Description du poste

Algoleap Technologies Pvt Ltd | Full time

General Qualification

• 1. B.E. / Diploma [ In Computers Science, IT , Electronics & Telecommunication] [ Civil and Mechanical not preferred]
• 2. B.Sc. -IT
• 3. BCA or MCA [Full time course from a reputed University]
• 4. No gap in education [Passing year for S.S.C, H.S.C. and Degree/Diploma to be mentioned] Certifications Required if ANY
• Relevant Certification (Preference) Specific Remarks/Requirement by customer
• Technical FMS Service Support & EUS product working experience is Mandatory plus team management

Role Purpose

In order to fulfil the objectives of providing Technical FMS Service Support & EUS product AMC for DHL Group on team management

JOB RESPONSIBILITIES

• 1 Ensure all defined processes are followed
• 2 Ensure Proactive actions taken for missed SLA calls & new initiatives implemented
• 5 Suggest Process improvement
• 6 Ensure customer reviews are organized on weekly, Monthly & Quarterly basis
• 7 Technical & process Training to be planned for Team and assessment test.
• 8 Educate customer on new Technology solutions
• 10 Governance Review with Stakeholders
• 11 Plan training for onsite resources
• 12 Rewards & Recognition on regular intervals for team
• 13 Team Bonding activities to be planned for onsite resources
• 14 Critical gap assessment
• 15 Ensure Preventive maintenance at RE and non RE sites
• 16 Quarterly 1 site in each region to have BCP rehearse

Technical Skills/Knowledge Requirement

• 1. Overall Operational Stability
• 2. Day-to-Day Operations Management
• 3. SLA Performance Management
• 6. Compliance with Audit & Policies
• 7. Operational Risk Identification & Mitigation
• 8. Vendor & Third-Party Coordination
• 9. Change Impact Oversight (Operational)
• 11. Weekly / Monthly Service Reviews
• 15. Escalation Governance & Decision Making