Program Manager - Admin

R1 RCM; Hyderabad; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

R1 RCM is seeking an experienced Facility Manager in Hyderabad to oversee multi-location operations, ensuring all engineering systems are managed effectively. You will lead teams in maintaining safety and compliance while implementing energy-efficient practices.

This role requires strong leadership, excellent technical expertise, and a strategic approach to facility management, delivering superior workplace experiences and contributing to sustainability initiatives.

Qualifications

• 8–15+ years of experience in facility management/IFM.
• Certifications preferred: ISO 14001 / ISO 45001, LEED / IGBC, ESG / sustainability certifications.

Responsibilities

• Oversee operations and maintenance of all critical engineering systems including HVAC, electrical, plumbing, and fire safety.
• Ensure preventive and predictive maintenance programs are implemented and tracked.
• Manage AMC contracts, vendor SLAs, and performance reviews.
• Lead energy optimization and cost reduction initiatives.
• Conduct regular audits and drive continuous improvement.
• Prepare and manage facility budgets (OPEX & CAPEX).

Skills

Strong technical expertise in building systems

Leadership and team management

Vendor and stakeholder management

Financial acumen and cost control

Problem-solving and decision-making

Excellent communication and interpersonal skills

Education

Bachelor’s degree in engineering, facilities management, or related field

Tools

CAFM / CMMS systems

ERP systems (SAP, TYA, etc.)

BMS and energy monitoring tools

MS Excel / Power BI for reporting

Job description

Hard Services Management (Technical Operations)

• Oversee operations and maintenance of all critical engineering systems, including HVAC (chillers, AHUs, FCUs), electrical (HT/LT panels, transformers, UPS, DG sets), plumbing (STP/ETP, water management), fire & life safety, and building management systems (BMS).
• Ensure preventive and predictive maintenance programs are implemented and tracked.
• Maintain zero downtime for critical systems through proactive monitoring.
• Manage AMC contracts, vendor SLAs, and performance reviews.
• Lead energy optimization and cost reduction initiatives.

Soft Services Management

• Manage housekeeping, pest control, landscaping, façade cleaning, and waste management.
• Ensure high hygiene standards across all areas including workspaces, washrooms, cafeterias, and common areas.
• Implement SOPs and service benchmarks for consistent service delivery.
• Conduct regular audits and drive continuous improvement.
• Oversee cafeteria operations and vendor performance where applicable.

Workplace Experience, Events & Client Visits

• Plan and execute corporate events, leadership visits, and town halls.
• Manage VIP visits, audits, and client walkthroughs to ensure world‑class experience.
• Coordinate workspace readiness, branding, and hospitality services.
• Ensure seamless meeting room management and space utilization.
• Drive initiatives to enhance employee experience and engagement.

Environmental, Social & Governance (ESG) & Sustainability

• Lead ESG initiatives aligned with GRI, BRSR, and ISO 14001 frameworks.
• Drive programs on energy efficiency, carbon footprint reduction, waste segregation, recycling, and water conservation.
• Track and report ESG KPIs and metrics.
• Support sustainability certifications such as LEED, IGBC, and WELL.

Corporate Social Responsibility (CSR)

• Coordinate CSR initiatives such as community outreach, NGO partnerships, donation drives, and employee volunteering.
• Ensure alignment with company CSR strategy and compliance requirements.
• Track CSR impact and reporting metrics.

Compliance, Risk & Governance

• Ensure adherence to all statutory and regulatory requirements, including fire safety norms, electrical safety compliance, labor laws, and vendor compliance.
• Maintain all licenses, permits, and audit documentation.
• Conduct internal audits and support external audits (ISO, ESG, statutory).
• Drive business continuity planning and emergency preparedness.

Vendor & Builder Management

• Manage relationships with landlords, builders, developers, facility vendors, and service providers.
• Oversee lease compliance and coordinate with builders on fit‑outs, handovers, and infrastructure issues.
• Ensure vendor SLAs, KPIs, and contractual obligations are met.

Work Order & Asset Management

• Manage CMMS/CAFM tools for work order tracking, preventive maintenance scheduling, and asset lifecycle management.
• Ensure timely resolution of service requests and maintain asset registers and documentation.

Financial & Budget Management

• Prepare and manage facility budgets (OPEX & CAPEX).
• Track expenses, identify cost‑saving opportunities, and optimize spend.
• Manage procurement processes and vendor negotiations.
• Ensure adherence to financial controls and audit requirements.

People Management & Leadership

• Lead and manage a team of engineers, supervisors, and soft‑service staff.
• Drive performance management, coaching, and development.
• Ensure high levels of team engagement and productivity.
• Manage staffing, rostering, and manpower planning.

Stakeholder Management

• Act as a key interface between business units, leadership, and vendors.
• Build strong relationships with internal stakeholders to understand requirements.
• Provide regular MIS reports and dashboards to leadership.
• Handle escalations and ensure high stakeholder satisfaction.

Training & Capability Development

• Conduct training programs for safety and emergency response, SOP adherence, and technical skill enhancement.
• Ensure all staff are trained on compliance and operational standards.
• Drive awareness programs on ESG, safety, and workplace policies.

Safety, Security & Business Continuity

• Ensure implementation of EHS (Environment, Health & Safety) standards.
• Conduct mock drills for fire, evacuation, and disaster recovery.
• Oversee physical security systems and protocols.
• Develop and maintain BCP plans and crisis management frameworks.

Key Performance Indicators (KPIs)

• SLA adherence and service delivery quality
• System uptime and maintenance compliance
• Cost optimization and budget adherence
• ESG targets and sustainability metrics
• Audit scores and compliance levels
• Stakeholder satisfaction scores
• Incident response and resolution time

Qualifications & Experience

• Bachelor’s degree in engineering, facilities management, or related field.
• 8–15+ years of experience in facility management/IFM.
• Certifications preferred: ISO 14001 / ISO 45001, LEED / IGBC, ESG / sustainability certifications.

Key Competencies

• Strong technical expertise in building systems.
• Leadership and team management.
• Vendor and stakeholder management.
• Financial acumen and cost control.
• Problem‑solving and decision‑making.
• Excellent communication and interpersonal skills.

Tools & Systems

• CAFM / CMMS systems.
• ERP systems (SAP, TYA, etc.).
• BMS and energy monitoring tools.
• MS Excel / Power BI for reporting.

This role requires a highly dynamic and strategic Facility Manager capable of managing large‑scale, multi‑location operations, driving operational excellence, ESG transformation, and superior workplace experience, while ensuring cost efficiency and compliance.