Program Manager

Angel and Genie; Navi Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Angel and Genie is seeking a Program Manager to lead customer transitions, manage ongoing relationships, and oversee service expansions across PAN India. The role focuses on planning, governance, and cross-functional coordination to ensure timely delivery and client satisfaction.

The ideal candidate brings 10+ years in project management, strong leadership, excellent communication, and the ability to travel as needed to drive outcomes.

Qualifications

• Degree in Technical/Science or equivalent telecom/IT industry experience.
• Minimum 10 years of Project Management experience.
• PM certification in Project or Program Management is a plus.

Responsibilities

• Lead and drive new customer transitions and manage existing customer relationships.
• Oversee addition and management of services for clients.
• Plan projects with milestones and deadlines, review plans with business units, and obtain sign-off.
• Coordinate and track transitions across Planning, Transition, and Handover phases.
• Maintain governance calls with key stakeholders and ensure alignment on deliverables.
• Build productive relationships with customer stakeholders and participate in governance meetings.
• Identify and analyze opportunities for business growth and new programs.
• Oversee budgeting, forecasting, and financial management for programs.

Skills

Leadership

Communication

Attention to detail

Analytical thinking

Interpersonal skills

Time management

Multi-tasking

Travel readiness

Education

Degree in Technical/Science or equivalent telecom/IT experience

10+ years of Project Management experience

PM certification (advantage)

Tools

PMP certification

Job description

JD & KRAs:

• Responsible for leading and driving new customer transitions and existing customer relationships for
• addition and management of services

Principle Accountability:

• Accountable for ensuring customer satisfaction at PAN India Level
• Responsible for business growth through existing and new programs, profitability, customer
• engagements & satisfaction, program management, KPI of the assigned projects

Project Planning:

• Understand Customer expectations and to translate requirements to specific milestones and
• deadlines
• Prepare & review plan/ timelines with business and getting a sign off
• Facilitating, coordinating and tracking of transition during Planning, Transition phase, and
• Handover
• Managing regular governance calls with key stake holders

Customer Engagement & Delivery Management:

• Maintain customer relationship through regular interactions, meetings, updates and reviews
• Building and maintaining strategic ties as well as networking with existing and potential
• customers in order to establish long-term, trustworthy relationships
• Ensure customer escalations/ issues are addressed appropriately within timelines with focus
• on reduction
• Ensure smooth take over and control by the delivery team
• KPI management and review
• Continuous interactions with the customers for short term and long term visibility of inventory

Stakeholder Management:

• Understand customer expectations both at a macro and micro level and transfer customer
• perspective to the team
• Build productive and influential relationships with key customer stakeholders
• Be part of governance meetings
• Understand and manage customer expectations about scope and timelines
• Ensure workflow processes are agile to respond to changes in the customers’ expectations or
• environment

Analyzing Opportunities

• To work towards identifying and analyzing new opportunities for enhancing business growth
• To gather information on the analysis of the markets for expanding the business and
• acquiring new customers to advise the management of suitable action
• Develop new business programs to meet productivity and revenue goals

Financials/ Profitability:

• Responsible for Customer interactions for aged AR collections if any
• Manage and control program budget and expenditure and identify / authorize actions relating to
• project finances
• Review, analyze and communicate relevant information relating to project and program financial
• management activities
• Responsible for DPL reviews and comparison between budget and actuals
• Authorize and enable accurate program forecasting

The Program Manager must possess:

• Strong leadership skills
• Excellent written and verbal communications
• Excellent attention to detail and organizational skills
• Strong analytical and problem-solving skills
• Strong interpersonal skills to interact with Customers and team members
• Must be self-driven with the ability to multi-task, have effective time management
• Ability to thrive in a fast-paced collaborative environment
• Possess excellent ability to build successful relationships internally and externally.
• Strong teamwork approach and experiences
• Willingness to travel

Qualification:

• Education to degree level (Technical/Science preferable) or equivalent Telecommunications / IT
• industry experience
• relevant work experience with repair telecom/ Service.
• Minimum 10 years of Project Management Experience
• Certification in Project or Program Management, add on advantage