Program Manager

IMPRESSION MAKERS; Bengaluru; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

Impression Makers in Bengaluru, India seeks a seasoned Program Manager to oversee IT service management initiatives, ensuring service desk and desktop support run smoothly. You will align multiple projects with business goals and keep stakeholders informed throughout the project lifecycle.

The role requires strong ITIL/ITSM expertise, excellent coordination across cross-functional teams, and proactive risk management to meet deadlines.

Qualifications

• Strong knowledge of ITIL and ITSM frameworks.
• Experience with service desk operations and desktop support.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Problem-solving skills and a proactive approach to managing challenges.

Responsibilities

• Develop and implement program strategies that align with organizational goals.
• Coordinate cross-functional teams to ensure successful project execution.
• Monitor project progress and performance, making adjustments as necessary to meet deadlines and objectives.
• Facilitate communication between stakeholders, ensuring transparency and collaboration.
• Manage risks and issues that may arise during the project lifecycle, implementing mitigation strategies as needed.
• Ensure adherence to ITIL and ITSM best practices in all service management processes.

Skills

ITIL/ITSM

Service desk operations

Desktop support

Project management

Stakeholder management

Risk management

Job description

We are seeking a skilled Program Manager to oversee and coordinate various IT service management initiatives within our organization. The ideal candidate will have a strong background in ITIL and ITSM frameworks, ensuring that our service desk and desktop support operations run smoothly and efficiently. As a Program Manager, you will be responsible for managing multiple projects, aligning them with business objectives, and ensuring that all stakeholders are informed and engaged throughout the project lifecycle.

Key Responsibilities

• Develop and implement program strategies that align with organizational goals.
• Coordinate cross-functional teams to ensure successful project execution.
• Monitor project progress and performance, making adjustments as necessary to meet deadlines and objectives.
• Facilitate communication between stakeholders, ensuring transparency and collaboration.
• Manage risks and issues that may arise during the project lifecycle, implementing mitigation strategies as needed.
• Ensure adherence to ITIL and ITSM best practices in all service management processes.

Required Skills

• Strong knowledge of ITIL and ITSM frameworks.
• Experience with service desk operations and desktop support.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Problem-solving skills and a proactive approach to managing challenges.

If you are a motivated individual with a passion for program management and a strong understanding of IT service management, we encourage you to apply for this exciting opportunity.