Project Manager

Wolken Software Inc; Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Wolken Software Inc in Bengaluru seeks a Project Manager to drive ITSM and CMS project delivery. You will collaborate with engineering, DevOps, QA, and client stakeholders to ensure on-time, within-scope delivery with clear leadership visibility.

You will coordinate end-to-end project activities, facilitate Scrum ceremonies, manage Jira boards and dashboards, and communicate project status to leadership. A bachelor's degree and 1–3 years in a PM/Scrum role are preferred.

Qualifications

• 1–3 years of experience in project coordination, project management, or a Scrum Master role.
• Bachelor's degree in a technical or business discipline.
• Solid foundational understanding of Agile, Scrum, and Sprint Planning mechanics.
• Proficiency with Jira and Advanced Excel (data tracking).
• Exceptional written and verbal communication skills.
• Strong analytical, problem-solving, and multitasking abilities.
• Stakeholder management experience with internal and external teams.
• A genuine passion for solving problems collaboratively across teams.

Responsibilities

• Coordinate ITSM/CMS projects from planning through delivery, ensuring SLA compliance and stakeholder alignment.
• Facilitate Scrum ceremonies and help resolve sprint bottlenecks.
• Maintain Jira boards, roadmaps, and ticketing workflows for real-time tracking.
• Build dashboards and trackers in Excel and Jira to monitor project health and timelines.
• Act as communication bridge between internal teams and external clients.
• Contribute to risk identification and mitigation planning.
• Support governance and reporting cadences with status updates.
• Drive continuous improvement in delivery processes to reduce overhead.

Skills

Agile methodologies

Scrum

Stakeholder management

Communication

Analytical thinking

Education

Bachelor's degree in a technical or business discipline

Tools

Jira

Advanced Excel

Job description

We're looking for a Project Manager to support the execution of our ITSM and CMS project portfolio. You'll work closely with cross-functional teams engineering, DevOps, QA, and client-facing stakeholders to ensure projects are delivered on time, within scope, and with full visibility for leadership.

Key Responsibilities

• Support end-to-end coordination of ITSM/CMS projects from planning through delivery ensuring SLA compliance and stakeholder alignment.
• Facilitate Scrum ceremonies (sprint planning, daily stand-ups, retrospectives, backlog grooming) and help identify and resolve sprint bottlenecks.
• Maintain and manage Jira boards, roadmaps, and ticketing workflows to ensure accurate, real-time project tracking.
• Build and maintain reporting dashboards and trackers in Excel and Jira to provide visibility into project health, timelines, and resource allocation.
• Act as a communication bridge between internal engineering teams and external clients, ensuring timely updates and resolving issues.
• Assist in risk identification and mitigation planning across active projects.
• Support governance and reporting cadences (status reports, steering committee updates, executive dashboards).
• Help drive continuous improvement in delivery processes, reducing manual overhead and sprint spillover.

Requirements

• 1–3 years of experience in project coordination, project management, or a Scrum Master role, ideally within a tech or software environment.
• Bachelor's degree in a technical or business discipline.
• Solid foundational understanding of Agile, Scrum, and Sprint Planning mechanics.
• Proficiency with Jira (boards, roadmaps, ticketing) and Advanced Excel (data sorting, pivot tables, VLOOKUP/XLOOKUP for data tracking).
• Exceptional written and verbal communication skills.
• Strong analytical, problem-solving, and multitasking abilities.
• Strong interpersonal and stakeholder management skills, comfortable working with both internal teams and external clients.
• A genuine passion for solving problems collaboratively across teams.

Nice to Have

• Exposure to release management.
• Familiarity with SaaS platforms and ITSM concepts is highly desirable.
• Certifications such as CSM, PSM-I.
• Experience building or maintaining dashboards for executive reporting.