Program Manager

Impetus; Bengaluru; On-site; INR 2,400,000 - 4,000,000; Full time

Job summary

Impetus is seeking a seasoned Program Manager to own end-to-end delivery across scope, schedule, cost, and quality, driving client satisfaction and business outcomes in a complex, multi-vendor environment.

You will establish Agile/hybrid frameworks, govern metrics, and oversee cross-geography teams while aligning technical roadmaps with organizational goals and client roadmaps. Strong stakeholder management and DevOps maturity are essential.

Qualifications

• Experience leading large, complex programs with cross-functional teams.
• Strong stakeholder management across executives and clients.
• Proven ability to govern Agile/hybrid program frameworks and tooling (Jira).
• Demonstrated capability to manage multi-vendor and cross-geography teams.

Responsibilities

• Own end-to-end delivery across scope, schedule, cost, and quality — consistently meeting client satisfaction and business outcome targets.
• Establish and govern Agile/hybrid program frameworks, metrics, and tooling (Jira, executive dashboards, status reporting) across multiple concurrent workstreams.
• Provide oversight across multi-vendor, cross-geography teams, ensuring consistent delivery standards and accountability.
• Apply a product development mindset to program delivery — thinking in releases, technical debt, platform scalability, and long-term maintainability.
• Partner with architects and engineering leads to understanding system design trade-offs and make informed calls.

Skills

Agile program management

Jira

Executive dashboards

Stakeholder management

Multi-vendor leadership

Cloud infrastructure

CI/CD

Terraform/CloudFormation

Observability

DevOps practices

SOW compliance

Risk management

Tools

Terraform

CloudFormation

Snowflake

Databricks

Kubernetes

Job description

• Own end-to-end delivery across scope, schedule, cost, and quality — consistently meeting client satisfaction and business outcome targets.
• Establish and govern Agile/hybrid program frameworks, metrics, and tooling (Jira, executive dashboards, status reporting) across multiple concurrent workstreams.
• Provide oversight across multi-vendor, cross-geography teams, ensuring consistent delivery standards and accountability.

Product & Technical Ownership

• Apply a product development mindset to program delivery — thinking in terms of releases, technical debt, platform scalability, and long-term maintainability rather than just milestone dates.
• Partner with architects and engineering leads to understand system design trade-offs (cloud infrastructure, data pipelines, integration architecture) well enough to make informed scope, sequencing, and risk calls.
• Own technical roadmap alignment — ensuring program plans reflect realistic engineering constraints (CI/CD maturity, environment readiness, tech debt, dependency mapping across microservices/platforms).
• Drive quality engineering practices across programs — test automation coverage, release readiness gates, defect leakage, and production stability metrics.
• Guide build-vs-buy and platform modernization decisions (e.g., cloud migration, data platform re-architecture) in collaboration with technical leadership.
• Champion DevOps and SDLC maturity — CI/CD pipelines, infrastructure-as-code (Terraform/CloudFormation), observability, and automated deployment practices across program teams.
• Maintain working fluency in the technology stacks in play (cloud platforms like AWS/Azure/GCP, data platforms like Snowflake/Databricks, integration/API layers) sufficient to challenge estimates, de-risk technical dependencies, and speak credibly with client engineering teams.
• Drive strategic planning and portfolio prioritization, aligning programs with organizational goals and client transformation roadmaps.
• Act as a trusted advisor to senior leadership and clients, translating business objectives into executable, outcome-driven program roadmaps.
• Shape enterprise-scale program governance structures, risk management frameworks, and escalation mechanisms.
• Own financial governance across program budgeting, forecasting, revenue assurance, and margin optimization.
• Oversee contract execution, including SOW compliance, change management, commercial negotiations, and cross-vendor dependencies.

Stakeholder & Client Management

• Own client communication at executive and steering committee levels — proactively managing expectations, risks, and escalations.
• Build and sustain trusted relationships with client and internal leadership, serving as the primary point of accountability for program health.
• Define and drive enterprise adoption of Generative AI for program governance, predictive risk analysis, intelligent status reporting, and data-driven decision-making across delivery portfolios.
• Evaluate and pilot AI-assisted engineering tools (code generation, automated testing, agentic workflows) to improve delivery velocity and quality across programs.
• Establish responsible AI usage standards within program management practices and mentor delivery teams on effective, scaled adoption.
• Lead, mentor, and develop cross-functional and matrixed delivery teams, fostering a high-performance, accountable delivery culture.
• Build organizational capability by coaching program and project managers on governance best practices, technical literacy, and stakeholder management.