Program Management Lead Analyst

Citi; Mumbai; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Citi in Mumbai seeks a Program Management Lead Analyst to drive marketing initiatives, analytics and cross-functional collaboration. The role emphasizes campaign design, budgets, risk awareness, and strong stakeholder management to support business growth.

Ideal candidates have 6–10 years in marketing within financial services, with a track record in managing campaigns and budgets. This is a full‑time role based in Mumbai, offering development opportunities and global exposure.

Qualifications

• 6–10 years of experience in Marketing and retail bank/financial services.
• Attention to detail and advanced project management skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple tasks/projects simultaneously.
• Strong ownership mindset and analytical capabilities.

Responsibilities

• Partner with internal teams to design and execute marketing campaigns that meet business goals.
• Collaborate with business partners to drive customer acquisitions and engagement.
• Make data-driven decisions based on analytics.
• Identify and manage issues to resolution.
• Assist with monthly budget reconciliation and marketing invoice processing.

Skills

Marketing Campaigns

Campaign Analytics

Budget Reconciliation

Vendor Management

Risk & Compliance

Project Management

Communication

Team Collaboration

Education

Bachelor’s degree

Master’s degree preferred

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi , you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Program Management Lead Analyst based in Mumbai, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Program Management Ld Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

In this role, you’re expected to:

• Partners with internal teams to ensure marketing campaigns are designed and executed flawlessly to meet business goals. Engaged in implementing test strategies, developing campaign schedules, business as usual (BAU) auditing, and applying critical thinking to identify and mitigate potential issues. Assesses for impacts and potential need for additional testing to ensure overall channel integrity.

• Collaborate with business partners to execute campaigns/initiatives that drive acquisitions growth and greater customer engagement.

• Make decisions and recommendations based on analytics.

• Identify and manage issues to resolution.

• Assist with monthly budget reconciliation and marketing invoice processing to ensure proper vendor execution.

• Manage internal legal and creative reviews and approvals for marketing campaigns.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 6-10 years of experience in Marketing and retail bank/financial services industry experience.

• Requires attention to detail, advanced project management skills, good communication and problem-solving skills.

• Demonstrated organizational skills and ability to manage multiple tasks/projects at once.

• Creative problem solving and sense of ownership.

• Solid communication, presentation and project management skills.

• Ability to work well under tight deadlines in a fast-paced and team-oriented environment.

Education:

• Bachelor’s/University degree, Master’s degree preferred

Job Family Group:

Marketing

Job Family:

Marketing Program Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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