Senior Business Associate, Vice President

Citi; Mumbai; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Citi, based in Mumbai, is seeking a Senior Business Associate, Vice President to drive business management excellence and enable effective communication across functions. The role focuses on governance, site performance, and alignment with global and local teams.

You’ll partner with senior leaders to deliver insights, lead cross-functional initiatives and manage onboarding, events, and stakeholder communications. A background in financial services and strong communication skills are essential.

Qualifications

• 6-10 years of experience in a financial services role or similar.
• Strong written and verbal communication skills.
• Experience in managing cross-functional initiatives and stakeholder engagement.

Responsibilities

• Lead business management excellence and ensure effective cross-functional communication across teams.
• Oversee governance, site performance and support strategic objectives.
• Develop and monitor communications strategy, metrics and governance standards.
• Partner with leadership to provide insights and drive productivity and cost savings.
• Coordinate onboarding, events and cross-functional initiatives to align with business goals.

Skills

Communications

Marketing

Events

Business management

Education

Bachelor’s Degree or equivalent

Master’s degree preferred

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Chief Operating Office (COO) is focused on modernizing and simplifying so we can make our firm an easier place for our colleagues to work and a better bank for our clients.

We’re currently looking for a high caliber professional to join our team as Sr Business Associate, Vice President based in Mumbai India.

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Senior Business Associate is a senior-level role, responsible for driving business management excellence and enabling effective communication across functions.

This position oversees core administrative and operational activities, including governance. A key focus is on managing site performance and support strategic objectives.

The role requires strong business acumen, stakeholder engagement, and communication skills to ensure alignment between global and local teams. The Business Associate partners with leadership to provide insights and enhance site efficiency. Additionally, the role leads and supports cross-functional initiatives and ad hoc projects, ensuring timely execution and measurable outcomes. This position plays a critical role in strengthening business discipline, transparency, and collaboration across the site.

In this role, you’re expected to:

• Serve as communications lead on strategy development and execution for internal business messaging
• Advance organization/people strategy goals including communications strategy, talent strategy, and employee engagement initiatives
• Assist leadership in promoting and executing communications program
• Drive productivity/ cost savings initiatives in partnership with the senior management team
• Participate in People Engagement Working Group and promote Voice of the Employee (VOE) communications
• Identify and develop business content for deployment, to enhance brand awareness with stakeholders and clients
• Advise, write and edit on company-wide communications
• Develop and maintain communication standards and procedures; serve as subject matter expert on communication tools and applications
• Develop monthly communications metrics to monitor and measure impact of the communication plan
• Participate in leadership meetings to assess scope of communications needs, educate leadership on strategy, and make recommendations for achieving desired impact
• Leverage technology and AI tools to enable communications and generate excitement and interest in risk communications
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Manage site events planning, coordinating, and executing internal and external engagements, ensuring alignment with business objectives and seamless stakeholder communication.
• Oversee new hire onboarding by coordinating induction programs, facilitating cross-functional integration, and ensuring a smooth, engaging experience that accelerates productivity and cultural alignment.
• Drive workgroup integration by fostering collaboration across teams, aligning stakeholders on shared goals, and enabling effective communication to enhance productivity and team cohesion.

As a successful candidate, you’d ideally have the following skills and exposure:

• 6-10 years of experience in a financial services role or similar
• Communications, marketing, events, business management experience preferred
• Demonstrated working knowledge of financial services industry
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s Degree/University degree or equivalent experience
• Master’s degree preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.