Professional Services Manager

LE9220 Veradigm India Private Limited - Pune; Pune District; Hybrid; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Flexible Work Environment (Hybrid)

Quarterly Company-Wide Recharge Days

Peer-based incentive “Cheer” awards

Tuition Reimbursement Program

Job summary

Veradigm is seeking a Manager Professional Services to lead our hybrid-capable team in Pune, India. The role entails managing professional services delivery to Veradigm clients, ensuring on-time implementations, and driving client satisfaction.

You will guide staff, handle escalation, and support revenue and billing processes while maintaining strong client relationships. The ideal candidate has 5-10 years in professional services or project management and at least 2 years in a healthcare IT

Qualifications

• Bachelor's degree in computer science, Information Technology, or related technical discipline.
• 5-10 years in professional services consultancy and/or project management.
• 2+ years of experience in healthcare environment or IT projects within healthcare.

Responsibilities

• Manage Professional Services in accordance with established standards and guidelines.
• Monitor progress of projects to ensure on-time delivery; provide direction to staff.
• Act as escalation point for client concerns and cross-department issues; escalate when needed.
• Manage revenue projections, billing for assigned sites, and collaboration with sales for new opportunities.
• Ensure customer satisfaction by following up with clients and delivering high-quality service.

Skills

Client facing

Education

Bachelor's degree in CS/IT or related

Job description

Manager Professional Services- Hybrid, Pune, India

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Veradigm Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. For more information, please explore www.veradigm.com.

Job Summary

Responsible for management of process/procedures and ongoing management of a professional services organization delivering services to Veradigm's clients. Billable utilization of team (if applicable) Contract analysis Expense Management Procurement

ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES

• Manage Professional Services in accordance with established standards and guidelines.


• Monitor progress of Professional Services and /or site implementations to ensure on-time, successful schedules. Provide direction and guidance to staff.


• Act as escalation point for issues with other departments. Acts as an escalation point for client concerns. Escalates issues to upper management as necessary.


• Monitor utilization of process guidelines and project management tools by consultants. Identifies areas requiring improvement or modification and implements corrective action.


• Manage revenue projections, revenue recognition and billing for assigned sites.


• Actively participate with the sales organization in closing new business opportunities.


• Regularly follow-up with clients to ensure that our service offerings are meeting their expectations.


• Demonstrate superior client service. Identify areas of poor client service or client dissatisfaction and take action to correct.


• Ensure proper client training materials are developed and readily available.


• Provide on-going development, feedback, coaching and mentoring to Professional Services team.


• Maintain knowledge of healthcare market trends and resultant service requirements.


• Identify and recruit internal/external talents to ensure effective mix of competencies


• Set and communicate team/individual objectives to inspire individuals to achieve high performance


• Allocate workload to fully utilize every employee’s talent


• Implement development plans and coach for individuals to reach their maximum talent


• Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner


• Recognize high performers to maintain motivation and retain key talent & Create team spirit.

Additional Work Experience (Preferred)

2+ years of relevant experience in working for a healthcare institution and an understanding of IT projects, budgeting & other related processes within healthcare environment.

Required

5-10 years in professional services consultancy and or project management

Required Knowledge, Skills and Abilities

• Excellent Client facing skills with ability to engage with Senior & Key executives

Working Arrangements

• Standard work week or as defined by assignment requirements


• Primarily works in standard office environment or remotely


• May require after-hours, on-call support and/or holidays


• On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs

Travel

• Up to 10% travel may be required

Qualifications

A bachelor’s degree in computer science, Information Technology, or related technical discipline.

Benefits

• Quarterly Company-Wide Recharge Days


• Flexible Work Environment (Hybrid)


• Peer-based incentive “Cheer” awards


• Tuition Reimbursement Program

To know more about the benefits and culture at Veradigm, please visit the links mentioned below: - https://veradigm.com/about-veradigm/careers/benefits/ https://veradigm.com/about-veradigm/careers/culture/

We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today’s healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.