Professional Service Engineer - Digital Solutions

Weatherford; Navi Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Weatherford in Navi Mumbai is seeking an experienced IT Infrastructure professional to manage RTDS production environments across cloud and on‑prem, handling deployments, upgrades and uptime.

The role provides L2/L3 support, AWS/Azure administration, HA/DR planning, security controls and 24/7 operations with on‑call rotations; 4–7+ years of related experience and an engineering degree are required. Collaboration with multiple teams is essential.

Qualifications

• 4–7+ years of experience in IT Infrastructure / Systems / Platform Operations / Production Support.
• Engineering degree in Computer Science / IT (or a related field).
• Hybrid infrastructure experience (cloud + on-prem, AWS/Azure).
• Strong infrastructure knowledge: AD, IIS, MS SQL, clustering, load balancing, automation, CI/CD, DR/BCP.
• Virtualization expertise (VMware/Hyper-V) with networking and storage knowledge.
• Hands‑on experience with Microsoft SQL Server (backup, restore, maintenance).
• Strong troubleshooting, communication, and monitoring/logging tool experience.
• Knowledge of cybersecurity principles and best practices for securing real‑time systems.

Responsibilities

• Deploy, upgrade and maintain RTDS production environments (cloud + on-prem) to ensure high uptime
• Provide L2/L3 support: troubleshooting, incident resolution, RCA, and service restoration
• Administer AWS/Azure infrastructure, networking, and security
• Implement high availability, disaster recovery, and performance optimization
• Execute safe deployments and upgrades with proper validation and rollback plans
• Manage monitoring, alerting, logging, and KPI reporting to improve MTTR
• Perform SQL Server administration (FCI setup, backups/restores, maintenance, SQL Agent jobs)
• Own backup strategy, DR readiness, and testing
• Maintain security controls and support ISO 27001:2022 compliance
• Maintain documentation and support 24/7 operations, including on-call rotations

Skills

Production support

Troubleshooting

Monitoring & logging

Automation

CI/CD

Security best practices

Communication

Education

B.E./B.Tech in Computer Science/IT

Tools

AWS

Azure

VMware/Hyper-V

MS SQL Server

IIS

AD

CI/CD tooling

Job description

Overview

This is an infrastructure + L2/L3 support role (not software development). You will support production systems across cloud and on-prem, handle deployments/upgrades, reduce downtime, and support IS

Responsibilities

• Deploy, upgrade and maintain RTDS production environments (cloud + on-prem) to ensure high uptime
• Provide L2/L3 support: troubleshooting, incident resolution, RCA, and service restoration
• Administer AWS/Azure infrastructure, networking, and security
• Implement high availability, disaster recovery, and performance optimization
• Execute safe deployments and upgrades with proper validation and rollback plans
• Manage monitoring, alerting, logging, and KPI reporting to improve MTTR
• Perform SQL Server administration (FCI setup, backups/restores, maintenance, SQL Agent jobs)
• Own backup strategy, DR readiness, and testing
• Maintain security controls and support ISO 27001:2022 compliance
• Maintain documentation and support 24/7 operations, including on-call rotations

Qualifications

Must-have

• 4–7+ years of experience in IT Infrastructure / Systems / Platform Operations / Production Support
• Engineering degree in Computer Science / IT (or a related field)
• Hybrid infrastructure experience (cloud + on-prem, AWS/Azure)
• Strong infrastructure knowledge: AD, IIS, MS SQL, clustering, load balancing, automation, CI/CD, DR/BCP
• Virtualization expertise (VMware/Hyper-V) with networking and storage knowledge
• Hands‑on experience with Microsoft SQL Server (backup, restore, maintenance)
• Strong troubleshooting, communication, and monitoring/logging tool experience
• Knowledge of cybersecurity principles and best practices for securing real‑time systems.

Nice‑to‑have

• ISO27001:2022 exposure, ITIL/ITSM, Jira/Zendesk
• Cloud/infrastructure certifications (AWS/Azure, etc.)