Professional, Facilities Management

Jones Lang LaSalle (JLL); Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Gurugram is seeking a facilities manager to provide comprehensive FM services, focusing on continuous improvement and achieving KPI/SLA targets as set by the Facilities Manager.

You will oversee outsourced contracts for cleaning, security, admin, reception, helpdesk, pantry and mailroom; implement building procedures, ensure materials supply, inspect performance, attend to helpdesk requests and generate daily/weekly reports.

Qualifications

• 5–7 years of facilities management experience.
• Strong knowledge of building operations and service delivery.
• Experience with tendering and contract management.

Responsibilities

• Manage all outsourced service contracts and JLL personnel, including inspections and quality management of service delivery (Cleaning, Security, Admin, Reception, Helpdesk, Pantry, Mailroom).
• Develop and implement building procedures and performance measures for reliable operations.
• Ensure adequate supply of materials and enter into approved supply/service contracts.
• Routinely inspect contracted services to maintain performance targets.
• Attend Helpdesk requests promptly and manage mailroom operations for timely delivery.
• Deliver client satisfaction and support continuous improvement initiatives.

Skills

Facilities management

Vendor management

Contract administration

Health & safety

People leadership

MS Office

Education

Tertiary qualifications in property/buildings/facilities management

Tools

MS Office

Job description

Job Summary

To provide comprehensive Facilities Management Services for the client, with a focus on continuous improvement, achieving Financial and KPI/SLA targets established by the Facilities Manager.

Responsibilities

Property Operations

• Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery - this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services.
• Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
• Routinely Inspect all contracted services to ensure performance measures are being maintained
• Ensure Helpdesk service requests are attended to in time.
• Effectively manage the mailroom services to ensure an on time deliverable system
• Achieve client satisfaction to Client expectations.

Staff Management

• Manage and assist with the personal development of all direct reports.
• Develop and manage succession plans and appraisals for all direct reports.
• Actively seek to train subordinates in all aspects of the non- technical services.
• Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction.

Reporting

• Daily/Weekly reports.
• Contribute to the Monthly Management Report to client and other reports as required.

Vendor Management

• Manage service contracts, including inspections and quality management of service delivery
• Prepare tender documentation, evaluation of tenders; prepare contracts
• Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.

Others

• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Manage all Health and Safety issues and actively participate in Health and Safety reviews
• Tertiary qualifications in property, building or facilities management required.
• Contract Administration experience required.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Demonstrated experience with tendering and service improvement initiatives required.
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable.
• Demonstrated experience with client reporting and preparation of reports required.
• Achievement of Contracted Service Levels and Performance Indicators.
• Achievement of contracted Customer Satisfaction expectations.
• Management of resource to ensure no disruption to client business.
• Achievement of savings initiatives as agreed with Client.
• Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.
• Achievement of performance goals as agreed with manager

Leadership Qualities

• Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements. Set stretch targets for self to achieve maximum team performance.
• Is able to make difficult decisions and resolve problems or improve operations.
• Actively searches out opportunities to achieve best results
• Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
• Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.
• Listens effectively and communicates through actions and examples. Have strong written and oral communication skills.

Requirements

Core facilities management skills

If you re a graduate in any discipline, you will most likely to qualify for this role. You should also have 5-7 years of experience in facilities management. It would be great if you have tertiary qualifications in hotel management, building management and/or business.

Outstanding team prowess

Are you equipped to set up a team to success Can you also play to your strengths and work effectively as a team member If yes, that s great-the ability to bring about positive changes and follow through with them will come in handy for this role.

Location

Gurugram

Scheduled Weekly Hours

48