Production Support Specialist

Live Connections; Navi Mumbai; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

A leading company in the banking sector seeks a Production Engineer for its TSYS Prime applications. This role includes managing production support, ensuring high system availability, and optimizing performance. Ideal candidates will have 5-8 years of experience and strong problem-solving skills, working collaboratively to deliver reliable services.

Qualifications

• 5-8 years of experience in production support.
• Experience with TSYS Prime applications is preferred.
• Strong communication and documentation skills.

Responsibilities

• Provide end-to-end production support for TSYS Prime applications.
• Monitor and resolve daily production issues (L2/L3 support).
• Collaborate with IT teams for system reliability.

Skills

Problem Solving

Incident Management

Stakeholder Management

Education

Bachelor's degree in Information Technology or related field

Job description

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Assistant General Manager Talent Acquisition @ Live Connections | Connecting Top Talent with Opportunities

Job Title: Production Engineer – TSYS Prime

Experience Required: 5–8 years

Job Purpose:

The role involves managing production support for the bank’s TSYS Prime applications, ensuring high system availability, issue resolution, and continuous performance optimization. The incumbent will oversee root cause analysis, coordinate with stakeholders, and ensure smooth code migrations and upgrades across environments.

Key Responsibilities:

• Provide end-to-end production support for TSYS Prime and related applications.
• Monitor, investigate, and resolve daily production issues (L2/L3 support).
• Design, document, and implement production support procedures and recovery plans.
• Analyze production errors, identify root causes, and drive permanent fixes.
• Collaborate with internal IT teams and external vendors to ensure system reliability and SLA adherence.
• Oversee code migration across development, test, and production environments.
• Create test scripts and validate new/changed application functionalities in production.
• Proactively manage alerts and system notifications to prevent downtime.
• Provide timely updates and incident reports to senior management.
• Conduct knowledge-sharing sessions and support cross-functional training needs.
• Stay updated with global market practices and bring in relevant production innovations.

Key Success Metrics:

• Timely resolution of production incidents and escalations (L2/L3).
• Adherence to SLA and incident closure timelines.
• Effective documentation and process standardization.
• Improved system stability and reduced recurrence of issues.
• Contribution to knowledge base and team capability uplift.

Educational Qualifications:

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Consulting, and Engineering

• Industries

  Banking, Financial Services, and IT Services and IT Consulting

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PRODUCTION SUPPORT (L1 & L2 SUPPORT)

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