Production Support Manager

Naukri E-hire; Gurugram District, Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Naukai E-hire in Gurugram, Haryana, India, seeks an experienced Production Support Lead to manage day‑to‑day operations of the production support teams and ensure timely resolution of customer issues.

You will collaborate with cross‑functional teams to implement process improvements, develop and maintain SOPs for application support, and analyze data to identify trends that drive downtime reduction and efficiency gains.

Qualifications

• 8-14 years of experience in IT services & consulting with expertise in application support, Java, React.JS, Spring Boot, AWS/Azure.
• Strong understanding of cloud platforms such as AWS/Azure.

Responsibilities

• Manage day-to-day operations of production support teams to ensure timely resolution of customer issues.
• Collaborate with cross-functional teams to identify and implement process improvements, reducing downtime and increasing efficiency.
• Develop and maintain documentation for standard operating procedures (SOPs) for application support processes.
• Analyze data to identify trends and areas for improvement in production support performance.

Skills

Java

React.js

Spring Boot

AWS

Azure

Production support

Leadership

Stakeholder mgmt

Job description

Roles and Responsibilities :

• Manage the day-to-day operations of production support teams to ensure timely resolution of customer issues.
• Collaborate with cross-functional teams to identify and implement process improvements, reducing downtime and increasing efficiency.
• Develop and maintain documentation for standard operating procedures (SOPs) for application support processes.
• Analyze data to identify trends and areas for improvement in production support performance.

Job Requirements :

• 8-14 years of experience in IT services & consulting industry with expertise in application support, Java, React.JS, Spring Boot, AWS/Microsoft Azure.
• Strong understanding of cloud computing platforms such as AWS/Azure.
• Experience managing large-scale projects involving multiple stakeholders.