Production Support Engineer

Experis; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Experis in Pune seeks an experienced MFT Production Support Engineer with hands-on IBM Sterling MFT (SI/SFG) or Connect:Direct expertise. You will provide L2/L3 production support for enterprise file transfer services in a 24x7 environment, troubleshoot issues, and drive RCA and incident management.

A strong background in IBM Sterling components, Linux/Unix, and monitoring tools is required. This contract-to-hire role offers exposure to critical file transfer operations in a dynamic IT

Qualifications

• Hands-on experience with IBM Sterling MFT (SI/SFG) or Connect:Direct.
• Proven ability to perform L2/L3 production support and incident RCA.
• Experience in 24x7 production support and monitoring.

Responsibilities

• Provide L2/L3 support for enterprise file transfer services.
• Troubleshoot file transfer issues and coordinate RCA.
• Monitor systems and respond in 24x7 shift environment.

Skills

IBM Sterling MFT (SI/SFG)

Connect:Direct

L2/L3 Support

SFTP/FTPS/AS2

Incident Management

RCA

ITIL

Tools

Linux/Unix

Splunk

Job description

Hiring: MFT Production Support Engineer (IBM Sterling / Connect:Direct)

Location: Pune
Employment Type: CTH (Contract to Hire)
Duration: 1.5 - 2 Years
Shift: 24x7 Support Environment

Key Skills: IBM Sterling Integrator (SI), Sterling File Gateway (SFG), Connect:Direct, Sterling Secure Proxy (SSP), MFT, Production Support, L2/L3 Support, SFTP, FTPS, AS2, Linux/Unix, Splunk, ITIL, Incident Management, RCA.

Job Description: Looking for experienced MFT Production Support Engineers with hands-on expertise in IBM Sterling MFT (SI/SFG/SSP) or Connect:Direct. The role involves L2/L3 support, troubleshooting file transfer issues, incident management, RCA, monitoring, and supporting critical enterprise file transfer services in a 24x7 environment.

Mandatory Requirement: Hands-on experience in IBM Sterling MFT (SI/SFG) or Connect:Direct is essential.