Sr. Production Support Engineer

Friends Color Images; Navi Mumbai; On-site; INR 550,000 - 850,000; Full time

Benefits offered by this job

Cashless medical insurance

Accidental insurance

Life insurance

Provident Fund (PF) and Gratuity

Job summary

Friends Color Images Pvt Ltd in Navi Mumbai invites a Production Support Engineer with 2+ years of experience to provide technical support for Java-based applications and estate engines like Quadient/OpenText. You will diagnose issues, implement fixes, and improve monitoring and stability.

The role requires a Bachelor's in CS, strong MySQL/Unix skills, and openness to learn in-house products. Familiarity with Kafka and AWS is a plus, with opportunities to contribute to continuous improvement and

Qualifications

• Bachelor's degree in computer science or a related field.
• 2+ years of experience in Technical Production Support.
• Strong analytical and problem-solving skills.
• Good knowledge of MySQL and Unix including queries and commands.
• Familiarity with object-oriented design and programming principles and patterns; knowledge of Java is a plus.
• Understanding of Kafka and AWS.
• Experience with application and server security monitoring and best practices is a plus.
• Ability to conduct root cause analysis and log analysis for better troubleshooting.

Responsibilities

• Troubleshoot, analyze, research, and resolve using advanced queries and programming skills.
• Look for improvements in monitoring and application stability.
• Learn FCI's inhouse product and other technologies and master them.
• Communicate status and health of the application to business and management.
• Be the first point of contact for production issues, support requests, and alerts.
• Document issues, outages, and major maintenance events.

Skills

MySQL knowledge

Unix commands

Java programming

AWS familiarity

Log analysis

Root cause analysis

Problem solving

Application monitoring

Education

Bachelor's degree in Computer Science

Related field degree

Tools

Kafka

Quadient

OpenText

Monitoring tools

pcap analysis

Job description

Friends Color Images Pvt Ltd | Full time

Navi Mumbai, India | Posted on 24/08/2026

• Weekly Off 5 Day working with rotational off
• Work Experience 3-5 Years
• Country India
• Postal Code 400710

Job Description

Broad Function:

We are seeking a talented Production Support Engineer with a minimum of 2+ years of experience, who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues.

Roles and Responsibilities:

• Perform trouble shooting, analysis, research and resolution using advanced query and programming skills, Conducts root cause analysis.
• Look for areas of improvement in monitoring, application stability.
• Should be open to learn FCI's inhouse Product and other technologies and excel them.
• Communicate with line of business and management the overall status and health of the application.
• Be the first point of contact for production issues, support requests and alerts.
• Ensure issues and outages are properly documented.
• Proactively monitor application and infrastructure alerts and be able to react quickly.
• Documents major maintenance events and other significant product related issues
• Key part of constant improvement process. Recommending and implementing solutions to mitigate repeat issues and early detection.
• Directs and coordinates operation, maintenance, and repair of equipment and systems in field installations and internal teams.
• Communicate/escalate issues to appropriate functional areas with supporting evidence from application logs, pcap, service trend data etc.
• Writes and submits Engineering Change Requests (ECRs) to engineering to correct product performance deficiencies or reliability problems.
• Implement and manage service monitoring tools including agent-based application monitoring, log analysis/trending and health metrics.
• Documentation of application flows, monitoring techniques and resolution playbooks.
  

Requirements

Desired Candidate profile:

• Bachelor's degree in computer science or a related field.
• 2+ years of experience in Technical Production Support
• Strong analytical and problem-solving skills.
• Good knowledge of MySQL and Unix including queries and commands
• Familiarity with object-oriented design and programming principles and patterns, Knowledge of any programming language like Java is a plus.
• Understanding of message broker like Kafka & Understanding of AWS.
• Experience with Application and server Security monitoring and best practices is a plus.
• Ability to Conducts root cause analysis and Log analysis for better troubleshooting.
• Ability to perform data analysis from both business and IT, identify insights, and present findings.
  

The company offers a range of employee benefits including:

• Cashless medical insurance for employees, spouses, and children
• Accidental insurance coverage
• Life insurance coverage
• Retirement benefits including Provident Fund (PF) and Gratuity