Production Support Engineer

Fidelity Information Services, LLC; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Fidelity Information Services, LLC in Bangalore is seeking a Production Support Engineer with 7–12 years of experience to manage L2/L3 support for critical production environments. You will monitor incidents, coordinate with multiple teams, and support releases and on-call shifts.

The role demands strong troubleshooting, SQL knowledge, and excellent stakeholder communication to ensure high availability and service quality.

Qualifications

• 7–12 years of production or application support experience.
• Strong troubleshooting and analytical skills.
• Experience with incident, problem and change management processes.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Provide L2/L3 application support for production environments
• Monitor, troubleshoot, and resolve production incidents within SLA timelines and perform RCA
• Coordinate with development, infrastructure, and client teams during incident resolution
• Support releases, deployments, maintenance activities, and on-call rotations; maintain docs

Skills

Production Support

Incident Management

Troubleshooting

Stakeholder Management

SQL

ServiceNow

Change Management

Tools

ServiceNow

Job description

Type Of Hire

Experienced (relevant combo of work and education)

Position Type

Full time

Production Support Engineer- 7 to 12 yrs -Bangalore

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About The Team

The L2 Production Support team is responsible for providing application support, incident management, problem resolution, and operational stability for critical client-facing AWS Applications. The team works closely with clients, development teams, and internal stakeholders to ensure high availability, timely issue resolution, and adherence to service level agreements (SLAs).

What You Will Be Doing

• Provide L2/L3 application support for production environments
• Monitor, troubleshoot, and resolve production incidents within SLA timelines.Perform root cause analysis and drive permanent fixes for recurring issues
• Coordinate with development, infrastructure, and client teams during incident resolution
• Support releases, deployments, maintenance activities, and on-call rotations.Maintain operational documentation and contribute to continuous service improvement initiatives

What You Bring

• Experience in Production Support, Application Support, or Incident Management.Strong troubleshooting and analytical skills
• Knowledge of SQL and database concepts.Experience working with ticketing tools such as ServiceNow
• Understanding of incident, problem, and change management processes
• Excellent communication and stakeholder management skills.Ability to work in a fast-paced environment and support critical client applications

What We Offer You

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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