Production Support Consultant

NTT DATA North America; Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

NTT DATA in Bengaluru, India seeks a Production Support Consultant with 5+ years of experience to manage mission-critical systems. You will handle Linux administration, Oracle Database troubleshooting, and monitor with Splunk, AppDynamics and Grafana.

You will also coordinate incident resolution using ServiceNow and drive change management, leveraging AI automation to optimize support workflows.

Qualifications

• 5+ years of experience in production support or similar roles.
• Strong Linux administration and troubleshooting skills.
• Experience with incident management and root-cause analysis.
• Experience with Oracle database troubleshooting and queries.
• Familiarity with monitoring/observability tools: Splunk, AppDynamics, Grafana.
• Experience with ServiceNow for incident tracking.

Responsibilities

• Provide production support for client environments and production systems.
• Investigate incidents, perform root-cause analysis, and coordinate remediation actions.
• Collaborate with IT Ops and development teams to implement fixes.
• Coordinate and help manage changes in production environments.
• Leverage AI automation to streamline support processes.

Skills

Incident resolution

Change management

AI automation

Tools

Linux

Oracle Database

Splunk

AppDynamics

Grafana

ServiceNow

Job description

Job Description:

Req ID: 382353

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization

We are currently seeking a Production Support Consultant to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Experience: 5+ Years

• Strong knowledge of Linux administration and troubleshooting.
• Good working knowledge of Oracle Database with the ability to query and troubleshoot database-related issues.
• Experience with monitoring and observability tools:
• Splunk
• AppDynamics
• Grafana
• Hands-on experience with ServiceNow for incident management and tracking.
• Experience in incident resolution, troubleshooting, and root-cause identification.
• Ability to implement and manage changes in the environment.
• Exposure to AI Automation and automation-driven support processes.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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