Tech Consultant - Java Production Support

NTT DATA North America; Bengaluru Urban; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

NTT DATA North America is seeking an experienced Technology Consultant - Java Production Support in Bengaluru to provide production support for business-critical Java applications, investigate incidents, and perform root cause analysis. You will collaborate with L1/L2, development, and infrastructure teams to implement permanent fixes and support releases and post-release validation.

The role requires strong Java, SQL, Unix/Linux, and Shell scripting skills, with hands-on troubleshooting to

Qualifications

• 5+ years of Java production support experience.
• 4+ years enabling Java application troubleshooting in enterprise environments.
• 3+ years working with SQL and relational databases.
• 2+ years using Unix/Linux and Shell scripting for support tasks.

Responsibilities

• Provide production support for Java applications.
• Investigate and resolve complex production incidents and performance issues.
• Analyze logs and queries to identify root causes.
• Perform RCA and implement permanent fixes for recurring production issues.
• Develop and enhance Java application components based on requirements.
• Troubleshoot database-related issues and optimize SQL queries.
• Use Unix/Linux commands and Shell scripts for monitoring and troubleshooting.
• Collaborate with L1/L2 support, development, and infrastructure teams.
• Support application releases, deployments, and post-release validation.

Skills

Java

Production Support

SQL

Unix/Linux

Shell Scripting

Troubleshooting

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Tech Consultant - Java Production Support to join our team in Bangalore, Karnataka (IN-KA), India (IN).

Technology Consultant - Java Production Support

Role Summary

We are seeking an experienced Technology Consultant - Java Production Support with application support expertise. The role will primarily focus on supporting business-critical production applications while also contributing to application development, enhancements, and defect fixes.

The ideal candidate should have strong hands-on experience with Java, SQL/Databases, and production troubleshooting, along with working knowledge of Unix/Linux and Shell Scripting.

Day to Day Job Duties

• Provide production support for business-critical Java applications.
• Investigate and resolve complex production incidents, application failures, and performance issues.
• Analyze application logs, database queries, and system behavior to identify root causes.
• Perform root cause analysis (RCA) and implement permanent fixes for recurring production issues.
• Develop and enhance Java application components based on business and operational requirements.
• Troubleshoot database-related issues and develop/optimize SQL queries.
• Use Unix/Linux commands and Shell scripts for application monitoring, troubleshooting, and operational activities.
• Collaborate with L1/L2 support, development, infrastructure, database, and business teams for incident resolution.
• Support application releases, deployments, production validation, and post-release monitoring.
• Participate in code reviews, defect fixes, and application performance improvements.
• Maintain incident documentation, troubleshooting procedures, and knowledge articles.
• Ensure production incidents and service requests are resolved within agreed SLAs.

Basic Qualifications

• 5+ years of experience in Java Production Support.
• 4+ years of experience with Java and enterprise application troubleshooting.
• 3+ years of experience with SQL, relational databases, and database troubleshooting.
• 2+ years of experience with Unix/Linux and Shell Scripting for application support and automation.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.