Salesforce Commerce Cloud BA

Dentsu Global Services; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Dentsu Global Services in Bengaluru seeks a Production Operations Specialist (Salesforce Commerce & OMS) who excels in analytical thinking and communication. This role involves diagnosing complex issues, operating autonomously, and ensuring effective resolution through collaboration.

The ideal candidate will maintain clear documentation and organization during investigations, while also acting as a dependable point of contact for stakeholders, ensuring timely communication and engagement throughout the process.

Qualifications

• Strong analytical and problem-solving skills with the ability to diagnose complex issues.
• Excellent verbal and written communication with emphasis on clarity and context.
• Ability to operate autonomously in high-pressure environments.
• Strong organizational skills for managing investigations and documentation.

Responsibilities

• Analyze complex cross-system issues and propose actionable, solution-oriented recommendations.
• Communicate clearly with full context to ensure alignment across internal teams.
• Maintain rigorous organization, documentation, and information management throughout investigations.
• Collaborate with internal and external partners to accelerate issue resolution.

Skills

Analytical and problem-solving skills

Verbal and written communication

Organizational skills

Job description

Production Operations Specialist (Salesforce Commerce & OMS)

Role Overview

We are seeking a highly driven and independent Production Operations Specialist who combines strong analytical thinking, crisp communication, and deep systems understanding to deliver reliable, high‑quality Production Support. The ideal candidate excels at navigating complex cross‑system issues, driving end‑to‑end ownership, and partnering with internal and external teams to ensure timely resolution.

Key Responsibilities

• Analyze complex cross‑system issues and propose actionable, solution‑oriented recommendations.
• Communicate clearly with full context to ensure alignment across internal teams.
• Maintain rigorous organization, documentation, and information management throughout investigations.
• Operate independently with strong judgement, prioritization, and self‑direction.
• Collaborate with internal and external partners to accelerate issue resolution and remove blockers.

Client Expectations for the ProdOps Role

• Act as a dependable, professional point of contact with full end‑to‑end ownership of issues.
• Provide solution‑first updates focused on recommendations rather than open questions.
• Demonstrate confidence, independence, and leadership during incident triage.
• Engage stakeholders proactively to identify risks, remove blockers, and drive resolution.

Required Skills & Experience

• Strong analytical and problem‑solving skills with the ability to diagnose complex issues.
• Excellent verbal and written communication with emphasis on clarity and context.
• Ability to operate autonomously in high‑pressure, fast‑paced environments.
• Strong organizational skills for managing investigations and documentation.