Production Operations Specialist

Dentsu Aegis Network Ltd.; Karnataka; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Dentsu Aegis Network Ltd. is looking for a Production Operations Specialist to provide high-quality production support in Bengaluru. The ideal candidate will have strong analytical skills, be capable of managing complex cross-system issues, and ensure effective communication with stakeholders.

This full-time role involves collaboration with various teams and requires deep knowledge of Salesforce Commerce Cloud, along with operational experience in technology environments.

The position is permanent and offers an opportunity to make significant contributions to production operations.

Qualifications

• Strong analytical and problem-solving skills to diagnose complex issues.
• Excellent verbal and written communication with emphasis on clarity.
• Ability to operate autonomously in high-pressure environments.
• Strong organizational skills for managing investigations and documentation.

Responsibilities

• Analyze complex cross-system issues and propose actionable solutions.
• Communicate clearly to ensure alignment across internal teams.
• Maintain rigorous organization and documentation throughout investigations.
• Collaborate with partners to accelerate issue resolution.

Skills

Analytical thinking

Communication

Problem-solving

Organizational skills

Autonomy

Tools

Salesforce Commerce Cloud

Order Management Systems

IBM Sterling OMS

REST/SOAP APIs

Job description

## Production Operations SpecialistApplylocations: DGS India - Bengaluru - Manyata N1 Blocktime type: Full timeposted on: Posted Todayjob requisition id: R1124714**Job Description:**# Job Description: Production Operations Specialist (Salesforce Commerce & OMS)## ## Role Overview## We are seeking a highly driven and independent Production Operations Specialist who combines strong analytical thinking, crisp communication, and deep systems understanding to deliver reliable, high‐quality Production Support. The ideal candidate excels at navigating complex cross‐system issues, driving end‐to‐end ownership, and partnering with internal and external teams to ensure timely resolution.## Key Responsibilities## 1. Analyze complex cross‐system issues and propose actionable, solution‐oriented recommendations.## 2. Communicate clearly with full context to ensure alignment across internal teams.## 3. Maintain rigorous organization, documentation, and information management throughout investigations.## 4. Operate independently with strong judgement, prioritization, and self‐direction.## 5. Collaborate with internal and external partners to accelerate issue resolution and remove blockers.## Client Expectations for the ProdOps Role## • Act as a dependable, professional point of contact with full end‐to‐end ownership of issues.## • Provide solution‐first updates focused on recommendations rather than open questions.## • Demonstrate confidence, independence, and leadership during incident triage.## • Engage stakeholders proactively to identify risks, remove blockers, and drive resolution.## Required Skills & Experience## • Strong analytical and problem‐solving skills with the ability to diagnose complex issues.## • Excellent verbal and written communication with emphasis on clarity and context.## • Ability to operate autonomously in high‐pressure, fast‐paced environments.## • Strong organizational skills for managing investigations and documentation.## • Experience in Production Support or operational roles within technology environments.## Technical Skills## • Salesforce Commerce Cloud (SFCC) — deep working knowledge of order lifecycle and integrations.## • Order Management Systems (OMS) — hands‐on experience with order flows and exceptions.## • IBM Sterling OMS — working knowledge preferred, plus understanding of integration patterns.## • Familiarity with REST/SOAP APIs, log analysis, and monitoring tools.## Nice‐to‐Have## • Experience with major incident management processes.## • Exposure to e‐commerce and fulfillment ecosystems.## • Experience collaborating across product, engineering, and client teams.## **Location:**DGS India - Bengaluru - Manyata N1 Block**Brand:**Merkle**Time Type:**Full time**Contract Type:**Permanent