Production and Support Engineer

Piramal Finance; Bengaluru; Sur place; INR 700 000 - 1 400 000; Plein temps

Résumé du poste

Piramal Finance seeks a technically strong support engineer with 2+ years of relevant experience to ensure operational excellence for Java-based SaaS apps. You will troubleshoot web/mobile apps, monitor systems with Prometheus, Grafana, and Loki, and collaborate on REST APIs and microservices using Postgres/MongoDB.

The role emphasizes strong communication, analytical skills, and customer service, with exposure to Docker, Kubernetes, and cloud platforms.

Qualifications

• 2+ years of relevant professional experience with support to achieve operational excellence.
• Understanding of Java-based applications, SaaS software and administration, including troubleshooting web and mobile apps.
• Preferred experience with web technologies (JavaScript, React, HTML, CSS).
• Strong analytical, time management and problem-solving skills.
• Excellent oral and written communication and exceptional customer service.

Responsabilités

• Provide support to ensure operational excellence and smooth SaaS app performance.
• Troubleshoot production issues across web and mobile applications.
• Monitor and maintain systems using Prometheus, Grafana and Loki.
• Collaborate on REST APIs, microservices, and data stores like Postgres and MongoDB.

Connaissances

Java

SaaS

Troubleshooting

Web technologies

JavaScript

React

HTML

CSS

REST API

Microservices

Kafka

Prometheus

Grafana

Loki

Docker

Kubernetes

Cloud platforms

Postgres

MongoDB

Linux server management

Communication

Analytical

Time management

Problem solving

Customer service

Outils

React

Docker

Kubernetes

Description du poste

2+ years experience of relevant professional experience with Support to achieve operational

excellence

Understanding of Java based application, SaaS software and administration, including

troubleshooting experience with web and mobile based applications

Preferred experience working with web technologies (Eg: Javascript, React, HTML, CSS)

Highly technical, good understanding of Postgres, Mongo DB, HTML, Kibana, AWS

Experience in managing and troubleshooting Linux servers in a production environment

Excellent knowledge in REST API, Micro services, Kafka

Experience in Monitoring tools like Prometheus, Grafana and Log tools like Loki

Knowledge of Docker, Kubernetes and Cloud platform is an added advantage

Good oral and written communication skills

Strong analytical skills Ability to prioritize and manage tasks

Excellent time management and problem-solving skills

Exceptional customer service skills