Product Support Specialist _L2 (Cybersecurity)

DataguardNXT; Ernakulam; On-site; INR 600,000 - 800,000; Full time

Job summary

DataguardNXT in India is seeking an experienced L2 Technical Support Specialist to tackle complex technical challenges and deliver exceptional customer support.

The role requires hands-on work in cybersecurity, backup and recovery, disaster recovery, endpoint security and DLP, with a strong focus on troubleshooting, clear communication, and owning customer issues through resolution.

Qualifications

• 2+ years of technical support experience with strong L2 expertise.
• Hands-on cybersecurity, backup & recovery, disaster recovery, endpoint security or DLP experience.
• Strong troubleshooting and problem-solving skills; good communication with customers.

Skills

L2 technical support

Troubleshooting

Customer handling

Job description

Were looking for an experienced L2 Technical Support Specialist who enjoys solving complex technical challenges, thinking beyond documented solutions, and delivering excellent customer support.

What we’re looking for:

• 2+ years of technical support experience, with strong L2 expertise
• Hands-on experience in cybersecurity, backup amp; recovery, disaster recovery, endpoint security, or DLP
• Strong troubleshooting and problem-solving skills
• Knowledge of networking, operating systems, virtualization, and Microsoft 365
• Excellent communication and customer-handling skills
• A team player with strong ownership and a customer-first mindset
• Relevant industry or vendor certifications will be an added advantage.