L2 Engineer (Sophos Specialists) Cybersecurity & Networking Practice Mumbai 5-10 years View Role →

Galaxy Office Automation Pvt. Ltd.; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Galaxy Office Automation Pvt. Ltd. in Mumbai seeks an L2 Engineer (Sophos Specialists) to deliver advanced endpoint security support. The role covers EDR, incident response, threat hunting, and forensics across Linux/Windows environments and IT infrastructure.

Candidates should have 5+ years in EDR/IR/Threat Hunting/Forensics with BTech/MTech in CS/IT or MCA or an equivalent degree. Prior knowledge of Sophos and related tools is preferred.

Qualifications

• BTech/MTech in CS or IT or MCA with at least 5 years in EDR/Incident Response/Threat Hunting/Forensics
• BCA/B.Sc IT/B.Sc Computers/Diploma in CS/IT with relevant exposure
• Strong knowledge of Linux and Windows operating systems
• Familiarity with databases, network management software, and core IT technologies
• Hands-on experience with EDR tools and security operations
• Good analytical, troubleshooting, and communication skills
• Ability to manage escalations in a support-driven environment

Responsibilities

• Provide L2 support for Sophos security products and related endpoint protection solutions
• Troubleshoot complex incidents related to EDR, IR, threat hunting, and forensics
• Work on Linux and Windows operating systems, databases, network management software
• Analyze security events, perform deeper investigations, coordinate escalations as needed
• Ensure documentation, case updates, and resolution tracking
• Support implementation and operational activities for OEM/reputed EDR solutions
• Collaborate with internal teams to maintain service quality and timely issue closure

Skills

EDR

Threat Hunting

Forensics

Incident Response

Linux

Windows

Troubleshooting

Analytical Skills

Communication Skills

Escalation Management

Education

BTech/MTech in CS or IT / MCA

BCA / B.Sc IT / B.Sc Computers / Diploma in CS/IT

Tools

Sophos

EDR Tools

Databases

Network Management Software

Job description

Cybersecurity & Networking Practice Mumbai Full Time 5-10 years

The L2 Engineer (Sophos Specialists) will provide advanced technical support for endpoint security and cyber defenseoperations. The role involves handling complex issues related to EDR, incident response, threat hunting, and forensics,along with supporting Linux/Windows environments, databases, network management software, and related ITtechnologies.

Key Responsibilities

• Provide L2 support for Sophos security products and related endpoint protection solutions.
• Troubleshoot and resolve complex incidents related to EDR, incident response, threat hunting, and forensics.
• Work on Linux and Windows operating systems, databases, network management software, and IT infrastructure technologies.
• Analyze security events, perform deeper technical investigation, and coordinate escalations when required.
• Ensure proper documentation, case updates, and resolution tracking.
• Support implementation and operational activities for proposed OEM or reputed EDR solutions.
• Collaborate with internal teams to maintain service quality and timely issue closure.
• Candidates should possess one of the following: BTech/MTech in CS or IT / MCA Degree or Equivalentwith a minimum of5 years of experienceinEDR / Incident Response / Threat Hunting / Forensics solutions.
• BCA / B.Sc. IT / B.Sc. Computers / Diploma in Computer Science or Information Technology with relevant operational exposure.

Required Skills & Qualifications

• Strong knowledge ofLinux and Windows operating systems.
• Familiarity with databases,network management software, and core IT technologies.
• Hands-on experience withEDR toolsand security operations.
• Good analytical, troubleshooting, and communication skills.
• Ability to manage escalations and work in a support-driven environment. Certifications

Preferred Background

• OEM certificate of proposed solution or any reputed EDRsolution.
• CISM / CISSP / CEH / CSA / CIH / CompTIA Security+
• Minimum5 yearsof experience inEDR / Incident Response / Threat Hunting / Forensics for candidates with BTech/MTech/MCA or equivalent qualification.

Galaxy Office Automation is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, religion, gender, age, or disability status.