L2 - Product IT

Station Satcom; Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

Station Satcom Pvt. Ltd. is seeking a Technical Support Specialist (L2) to provide advanced IT infrastructure support, including remote desktop services, servers and virtualization, and cybersecurity solutions.

You will troubleshoot escalated issues, assist with access management, and monitor security events across multiple platforms. The role requires hands-on experience with server/VM deployments, firewall configuration, and antivirus/EDR tools, plus strong analytical and documentation skills

Qualifications

• Experience troubleshooting remote desktop services at Level 2.
• Hands-on server and VM installation experience.
• Knowledge of firewall configuration across multiple vendors.
• Experience in cybersecurity monitoring and incident response.
• Familiarity with file replication systems and antivirus/EDR solutions.

Responsibilities

• Troubleshoot and resolve complex L2 issues for remote desktop connectivity and performance.
• Handle escalations from L1 support requiring deeper technical expertise.
• Assist with user account setup and access management for RDS environments.
• Review security logs and respond to potential security incidents.
• Perform server and VM installations and manage domain infrastructure.
• Configure and maintain listed IT products and security solutions.
• Manage firewalls from various vendors and oversee GTReplication processes.
• Deploy and monitor antivirus/EDR solutions and incident ticket management.

Skills

RDS troubleshooting

Server installation

VM installation

Domain infrastructure

Firewall configuration

Cybersecurity monitoring

Incident response

File replication

Antivirus/EDR

Analytical problem solving

Documentation/communication

Tools

GTReplication

GT Sentinel

CrowdStrike

Datto EDR

Job description

Position Summary

The Technical Support Specialist (L2) – Product IT will provide advanced support for remote desktop services, server and virtualization environments, cybersecurity solutions, and related IT infrastructure. This role involves troubleshooting complex issues escalated from Level 1 support, ensuring system stability, security, and performance across various platforms and applications.

Key Responsibilities

• Troubleshoot and resolve complex issues related to remote desktop connectivity, performance, and functionality (L2 support for RDS).
• Handle escalations from L1 support requiring deeper technical expertise.
• Assist with user account setup, configuration, and access management for remote desktop environments.
• Regularly review security logs and respond to potential security incidents.
• Perform server installations, virtual machine (VM) installations, and manage domain infrastructure.
• Configure and maintain IT products including:
  • Infinity (Standard / Plus / Cube)
  • Infinity Virtualization (VM)
  • Infinity Spectrum Service
  • Infinity Data PIN creation from Hub
  • Infinity VoIP Phones
  • Angel (Cybersecurity)
  • Marpoint Firewall
• Manage firewalls such as Netgear, Cisco Basic, MikroTik (Hex Lite, RB 750/951/1100), FutureKonnect, and HAMS.
• Oversee file replication processes using GTReplication.
• Deploy and monitor antivirus and endpoint security solutions: GT Sentinel, PortIT, Vanirlite AV, Datto EDR, CrowdStrike (incident ticket management).

Key Skills & Competencies

• Strong expertise in Remote Desktop Services (RDS) troubleshooting (Level 2 support).
• Hands-on experience in server/VM installation and domain infrastructure management.
• Knowledge of firewall configuration and management (Netgear, Cisco, MikroTik, Marpoint, FutureKonnect).
• Experience in cybersecurity monitoring and incident response.
• Familiarity with file replication systems and antivirus/EDR solutions.
• Analytical problem-solving skills with the ability to resolve escalated technical issues.
• Strong communication and documentation skills to interact with cross-functional teams.