Product Support Specialist - L0

BiteSpeed; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Health Insurance

Quarterly off-sites

Gym membership support

Personal development support

Job summary

BiteSpeed in Bengaluru seeks a customer support representative who will engage with e-commerce business owners globally through live chat, calls, and emails. The role emphasizes understanding customer needs to optimize product setup.

The ideal candidate values customer service excellence, possesses interpersonal skills, and has a penchant for improving software experiences. Generous compensation and equity options are offered, along with benefits like health insurance and personal development support.

Qualifications

• Experience in customer support roles, particularly in a SaaS setting.
• Ability to communicate effectively with diverse customers.
• Interest in improving customer experiences.

Responsibilities

• Support customers through live chat, calls, and emails.
• Assist e-commerce owners in setting up products.
• Identify product activation roadblocks.
• Document technical issues and route to product team.

Skills

Customer support

UI/UX suggestions

Interpersonal skills

Technical issue identification

Job description

About the role

At BiteSpeed, we focus on delivering the highest level of support from Day 0. We have a track record of 200+ 5‑star reviews on the Shopify app store. Our goal is to continue improving customer experience as we grow.

What you’ll do

• This role is a mix of supporting customers who reach out over live chat, calls & emails.
• You will chat with e‑commerce business owners globally (50+ countries), understand how they run their business & help them set up our product to drive success.
• Record and segregate technical issues and product requests from customers, then route them to the product team.
• Identify roadblocks in product activation by watching customers use the product and provide UI/UX suggestions to the product team.

What makes you a good fit

• You care about creating a software service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful.
• Experience at an early‑stage SaaS startup is a plus (not a hard requirement).
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Salary and Location

Expected CTC: We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team.

Benefits

• Health Insurance cover and accident coverage.
• Quarterly off‑sites for team building and planning.
• Gym membership support.
• Personal development support (courses, conferences, books).
• Salaries paid in the first week of the month.