Customer Success Specialist

Weekday; Bengaluru; On-site; INR 500,000 - 1,200,000; Full time

Job summary

BiteSpeed is seeking an Associate level Customer Success professional in Bengaluru for a full-time role. You will own customer relationships, drive retention, and convert feedback into actionable insights for the product team.

The position emphasizes delivering exceptional service to ensure customers become true fans of BiteSpeed. The candidate should have an engineering degree and 1+ year of B2B customer success experience, with a focus on upselling and cross-selling opportunities within

Qualifications

• Engineering graduate with 1+ years in B2B customer success.

Responsibilities

• Own customer relationships, ensuring success and advocacy.
• Track product adoption for enterprise customers to drive upsells and expansion revenue.
• Serve as a trusted product advisor helping customers maximize value from BiteSpeed.

Skills

Customer Retention

Customer Relationship Management

Education

Engineering degree

Job description

This role is for one of our clients

Industry: Software Development
Company Name: BiteSpeed

Seniority level: Associate Level

Experience: 1+ yrs

Location: Bengaluru

Job Type: Full-time

₹5,00,000 - ₹12,00,000 a year

About the role

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we’ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you’ll do

• Your core job is to own our customer relationships, make them successful and fans of BiteSpeed.
• Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
• Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.

What makes you a good fit

• You care about delivering a service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful.
• You are an engineering graduate and have 1+ years of work experience in B2B customer success.
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Salary and Location

Location: Bangalore

Expected CTC: We pay on top of market standards with generous ESOPs for everyone in the team.

Must-have skills

• Customer Retention, Customer Relationship Management

Good-to-have skills

• Upselling, Cross Selling