Product Support Specialist, Education Team (Full time, 1-year contract)

black.ai; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Canva Education in India is hiring a Product Support Specialist for a 12-month contract on a fully remote basis. You will help schools and government partners with SSO, provisioning, and identity management, coordinating with Google Workspace and Entra ID to ensure smooth access to Canva Education.

You should have 3+ years in technical support or implementation, be comfortable in English and Hindi, and work across multiple school systems and timelines with stakeholders nationwide.

Qualifications

• Experience with SSO, SAML/OAuth, or identity and access setups.
• Proficient in Google Workspace and Microsoft 365 / Entra ID administration.
• At least 3 years in technical support, implementation, or solutions roles.
• Clear English and Hindi communication, written and spoken.

Responsibilities

• Assist with SSO setup, domain verification, and account provisioning for Canva Education.
• Support Google Workspace and Microsoft Entra ID backends, incl. provisioning and directory-sync issues.
• Serve as technical POC for State partnerships across auth pathways.
• Create localized setup guides and self-serve resources for schools.
• Track common issues and feed back patterns to reduce friction.
• Support training for administrators and master trainers on accounts and troubleshooting.

Job description

Product Support Specialist, Education Team (Full time, 1-year contract)

• Contract

Join the team redefining how the world experiences design.

Hey, g'day, namaste, kia ora, 你好, hallo, vítejte!

Ready to make meaningful impact? You're in the right place.

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Every role supporting Canva contributes to something bigger. Here's what this contract opportunity involves and what we're looking for.

Where and how you can work

This is a 12-month independent contractor opportunity, where you'll provide services within a defined scope, with the flexibility to shape how you deliver your impact.

Designed for a hybrid way of working, this opportunity is remote and open to candidates based anywhere in India, so you can align on key touchpoints with our internal team and our education partners across the country. While it'd be up to you to manage your time, the expected time commitment to deliver these services is approximately 40 hours per week.

About the team

We're the Canva Education team in India, working to bring creativity, collaboration, and visual communication into classrooms across the country. We partner with state governments, national education bodies, and large school networks to make Canva a safe, inclusive platform for teaching and learning — from rural districts to city schools — always aligned with India's priorities like NEP 2020, foundational learning, and digital equity. AI is an accelerant to our mission to empower the world to design. We're embracing it as a powerful tool to help us move faster, spark ideas, streamline work, and unlock creativity.

We're genuinely curious about how people are thinking about and experimenting with new technologies to amplify impact, so you can expect it to come up in conversation during the interview process.

What you'll be working on

As Canva Education continues to grow, change is part of how we move forward. That means the services you'll provide may evolve, and we'd discuss that with you from time to time.

Right now, most schools and school systems find the technical side of getting started harder than it should be — Single Sign-On, domain verification, and connecting their Google or Microsoft backends can take far longer than anyone would like, and State partnerships often run across several different authentication pathways at once. You'll be the person who makes all of that smooth.

You’ll be engaged to provide services aimed at:

• Guiding school systems and Education Depts through SSO setup, domain verification, and account provisioning, so teachers and students can get into Canva Education quickly and securely.
• Supporting integration with Google Workspace and Microsoft (Entra ID / Microsoft 365) backends, and troubleshooting authentication, provisioning, and directory-sync issues end to end.
• Acting as the technical point of contact for State partnership rollouts that run across different authentication pathways, making sure each one lands cleanly.
• Diagnosing and resolving onboarding blockers alongside school IT admins, DIETs, and district teams, and escalating product issues to internal Canva teams (Partnerships, Product, Engineering) when needed.
• Creating clear, localized setup guides and self-serve resources so schools can onboard with less hand-holding over time.
• Tracking common support issues and integration patterns, and feeding them back internally to reduce friction at scale.
• Supporting training and enablement for administrators and master trainers on account setup, access management, and everyday troubleshooting.

You're probably a match if

• You've supported SSO, SAML/OAuth, or identity and access setups before, and you can explain how they work to non-technical people without losing them.
• You know your way around Google Workspace and Microsoft 365 / Entra ID administration, including domain verification, provisioning, and directory sync.
• You've spent at least 3 years in technical support, implementation, or solutions roles — ideally supporting schools, government systems, or large organizations.
• You stay calm and methodical when an integration breaks, and you're happy owning a problem until it's genuinely fixed.
• You communicate clearly in English and Hindi, both in writing and on calls.
• You're comfortable juggling multiple school systems, timelines, and stakeholders at once, and you flag risks early with a plan to fix them.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.