Product Support Specialist 1

ModMed India; Hyderabad; On-site; INR 300,000 - 600,000; Full time

Job summary

ModMed India is seeking a Product Support Specialist I to deliver exceptional client service and ensure timely resolution of client issues. As the first point of contact, you will bring clarity to queries, coordinate with product, engineering, and customer success teams, and advocate for process improvements to enhance the client experience.

This role thrives in a fast-paced, client-focused environment and offers opportunities to streamline workflows, resolve problems, and contribute to

Responsibilities

• Deliver exceptional client service and ensure smooth, efficient resolution of client issues.
• Act as trusted advisor and first point of contact for clients.
• Collaborate across product, engineering, and customer success teams to resolve issues.
• Advocate for continuous improvement in the client experience and workflows.

Job description

Job Description:

Join the Team Modernizing Medicine

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When You Join ModMed, You’re Joining An Award-winning Team Recognized For Innovation And Employee Satisfaction. From Our Global Headquarters In Boca Raton Florida, And Extensive Employee Base In Hyderabad India, We Are a Team Of 4,500+ Passionate Problem-solvers On a Mission To Increase Medical Practice Success And Improve Patient Outcomes

• Consistently ranked as a Top Place to Work
• 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary

About the Role

As a Product Support Specialist I, you will play a critical role in delivering exceptional client service and ensuring smooth, efficient resolution of client issues. Acting as a trusted advisor and first point of contact, you'll bring clarity to client queries, collaborate across teams, and advocate for continuous improvement in our client experience.

This is an exciting opportunity for someone who thrives in a fast-paced, client-focused environment and is passionate about solving problems, improving workflows, and delivering excellence.