Product Support Rep III

IGT; Hyderabad; On-site; INR 450,000 - 650,000; Full time

Job summary

IGT invites a Product Support Representative in Hyderabad to respond to customer product inquiries via phone or email/chat, ensuring timely resolution and clear communication. The role focuses on installing, operating, maintaining, and applying products while leveraging technical knowledge to guide users.

You will document customer information, identify recurring issues, and collaborate with teams to improve product quality.

Qualifications

• High School diploma or equivalent is required; an associate degree is preferred.
• 2–4 years of related customer support experience is required.
• Strong interpersonal and technical product knowledge is essential.

Responsibilities

• Respond to customer product inquiries via telephone, email, or chat.
• Resolve concerns during installation, operation, maintenance, or application.
• Troubleshoot malfunctioning equipment or software and advise corrective actions.
• Document customer information and recurring issues for quality programs.

Skills

Customer support

Technical knowledge

Communication skills

Problem solving

Education

High School diploma or equivalent

Associate degree preferred

Tools

CRM software

Job description

Job Description:

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Responsibilities

The Product Support Representative responds to customer product inquiries via telephone or in written internet‑based email or chat sessions.

• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer‑centric activities.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.

Qualifications

Education:

• High School degree or equivalent; associates degree preferred.

Experience:

• 2 - 4 years of related experience is required.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self‑leadership

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.