Product Support Engineer

KSB; Shirwal; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

5 Days Working

Insurance

Transportation

Canteen

Job summary

KSB is seeking a Sr. Executive / Assistant Manager in the Product Support (PMPS) department in Maharashtra. The role requires BE Mechanical with 4–8 years of experience, handling order engineering, technical reviews, QC plans, BOM release in SAP, and API compliance.

You will coordinate with LAC/RAC, CM, and manufacturing teams to resolve technical issues and drive product support for API pump packages. You will participate in 3D modelling support, documentation digitization, standardization

Qualifications

• BE Mechanical with 4 to 8 years of experience.

Responsibilities

• Review orders, technical specs and project requirements for API pump packages.
• Verify order indents, BOM requirements and documentation for completeness and technical correctness.
• Coordinate with LAC/RAC, CM, project management and manufacturing teams for clarifications.
• Provide technical guidance on API requirements and project execution.
• Review and approve Pump Quality Control Plans (QCPs) and ITPs.
• Prepare and release pump BOMs in SAP within defined timelines.
• Manage engineering changes and release drawings for API pumps.
• Provide engineering support during manufacturing, assembly and testing.
• Ensure compliance with API 610, API 682 and applicable standards.
• Contribute to 3D modelling inputs and validate models for manufacturing.

Skills

API 610 pumps

API 682 seals

AutoCAD

NX/UG

SAP MM/PP

P&IDs understanding

Education

BE Mechanical

Tools

AutoCAD

NX/UG

SAP MM/PP

Job description

Job Location:

Khandala MIDC, Phase-II, Village Kesurdi, Tal.- Khandala, Dist.- Satara, Maharashtra.

Designation:

Sr. Executive / Assistant Manager

Department:

Product Support (PMPS)

Formal education & Experience:

BE Mechanical with 4 to 8 years

Role & responsibilities:

Order Engineering & Technical Review

• Review customer orders, technical specifications, datasheets and project requirements for API pump packages.
• Verify order indents, BOM requirements and documentation for completeness and technical correctness.
• Coordinate with Lead / Regional Application Center (LAC / RAC), Contract Management (CM), Project Management and Manufacturing teams for clarification and resolution of technical issues.
• Participate in internal kick-off meetings and provide technical guidance on API requirements and project execution.

Quality Plans & Documentation

• Review and approve Pump Quality Control Plans (QCPs), Inspection & Test Plans (ITPs) and customer documentation requirements.
• Ensure correct application of inspection classes, material requirements, NDT requirements and witness points as per customer specifications and API standards.

Part List and Drawing Release

• Prepare and release accurate pump part lists (BOMs) in SAP within defined timelines.
• Manage engineering changes and implement revisions resulting from customer comments, manufacturing feedback and project requirements.
• Prepare, review and release manufacturing drawings, assembly drawings, machining drawings and assembly check drawings for API pumps and their auxiliaries.
• Control revision management and archiving of engineering documents as per company procedures.

Product Support & Problem Resolution

• Provide engineering support during manufacturing, assembly and testing activities.
• Investigate and resolve technical issues related to hydraulics, mechanical design, materials, sealing systems, bearings and auxiliary systems.
• Support root cause analysis (RCA) and implementation of corrective and preventive actions (CAPA).
• Participate in field investigations and customer site visits, where required, to assess critical equipment performance issues.

API Compliance & Product Development

• Ensure compliance with API 610, API 682 and applicable international standards and customer specifications.
• Support development and localization activities for API pump products.
• Coordinate with global engineering centers, testing departments and suppliers for design validation and implementation of product improvements.
• Evaluate and implement order-specific engineering developments and customer deviations.

3D Modelling & Design Support

• Support 3D modelling activities by providing required engineering inputs, drawings and design data.
• Review and validate 3D models to ensure compliance with manufacturing and assembly requirements.

Standardization & Inventory Optimization

• Participate in standardization projects for pump components and assemblies.
• Support inventory reduction initiatives through component commonization and engineering optimization.
• Maintain engineering master data and ensure consistency across product lines.

Process Improvement & Digitization

• Contribute to digitalization initiatives for engineering and product support processes.
• Develop and improve engineering databases, templates and workflows to enhance efficiency and accuracy.
• Maintain engineering documentation and technical libraries.

Special Skills

• Strong knowledge of API 610 centrifugal pumps.
• Working knowledge of API 682 mechanical seal systems.
• Proficiency in AutoCAD, NX/UG or equivalent CAD software.
• Working knowledge of SAP MM/PP modules.
• Familiarity with manufacturing processes, materials and testing requirements for API pumps.
• Ability to read and interpret customer specifications, datasheets and P&IDs.

Defined Competencies

• Experience in engineering and product support of API centrifugal pumps.
• Sound understanding of pump hydraulics, rotor dynamics, sealing systems and bearing arrangements.
• Knowledge of international standards, codes and customer specifications.
• Strong analytical and problem-solving skills.
• Effective communication and stakeholder management skills.
• Ability to work in cross-functional and global teams.
• Strong documentation and technical reporting skills.
• Customer-focused approach with ownership and accountability.

Preferred Exposure

• API 610 BB1, BB2, BB3, BB5 and OH Pump product lines.
• Mechanical seal support systems as per API 682.
• Reliability engineering and root cause analysis.
• Customer project execution for Oil & Gas, Refinery, Petrochemical and Power sectors.
• Experience in localization and value engineering initiatives.

Perks and benefits:

• 5 Days Working
• Insurance
• Transportation
• Canteen