Assistant Manager - Product Support

KSB; Pune District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

KSB India Pvt. Ltd. in Pune is seeking an experienced API pump engineer to join our orders engineering, technical review, and product support teams.

You will review customer orders, verify BOMs, coordinate with LAC/RAC, and ensure API 610/682 compliance across project execution. The role covers 3D modeling support, documentation control, and engineering changes, with emphasis on reading specs, preparing drawings, and release of BOMs in SAP.

Qualifications

• Bachelor of Engineering in Mechanical Engineering.
• 4-8 years of API pump engineering, product support, design or application engineering within the pump industry.

Responsibilities

• Review customer orders, technical specifications, datasheets and project requirements for API pump packages.
• Verify order indents, BOM requirements and documentation for completeness and technical correctness.
• Coordinate with Lead / Regional Application Center (LAC / RAC), Contract Management (CM), Project Management and Manufacturing teams for clarification and resolution of technical issues.
• Prepare and release manufacturing drawings, assembly drawings, machining drawings and assembly check drawings for API pumps and their auxiliaries.

Skills

API 610 centrifugal pumps

API 682 mechanical seal systems

AutoCAD

NX/UG

SAP MM/PP

Reading engineering drawings

Education

Bachelor of Engineering in Mechanical Engineering

Tools

AutoCAD

NX/UG

SAP MM/PP

Job description

Major Responsibilities

Order Engineering & Technical Review

• Review customer orders, technical specifications, datasheets and project requirements for API pump packages.
• Verify order indents, BOM requirements and documentation for completeness and technical correctness.
• Coordinate with Lead / Regional Application Center (LAC / RAC), Contract Management (CM), Project Management and Manufacturing teams for clarification and resolution of technical issues.
• Participate in internal kick-off meetings and provide technical guidance on API requirements and project execution.

Quality Plans & Documentation

• Review and approve Pump Quality Control Plans (QCPs), Inspection & Test Plans (ITPs) and customer documentation requirements.
• Ensure correct application of inspection classes, material requirements, NDT requirements and witness points as per customer specifications and API standards.

Part List and Drawing Release

• Prepare and release accurate pump part lists (BOMs) in SAP within defined timelines.
• Manage engineering changes and implement revisions resulting from customer comments, manufacturing feedback and project requirements.
• Prepare, review and release manufacturing drawings, assembly drawings, machining drawings and assembly check drawings for API pumps and their auxiliaries.
• Control revision management and archiving of engineering documents as per company procedures.

Product Support & Problem Resolution

• Provide engineering support during manufacturing, assembly and testing activities.
• Investigate and resolve technical issues related to hydraulics, mechanical design, materials, sealing systems, bearings and auxiliary systems.
• Support root cause analysis (RCA) and implementation of corrective and preventive actions (CAPA).
• Participate in field investigations and customer site visits, where required, to assess critical equipment performance issues.

API Compliance & Product Development

• Ensure compliance with API 610, API 682 and applicable international standards and customer specifications.
• Support development and localization activities for API pump products.
• Coordinate with global engineering centers, testing departments and suppliers for design validation and implementation of product improvements.
• Evaluate and implement order-specific engineering developments and customer deviations.

3D Modelling & Design Support

• Support 3D modelling activities by providing required engineering inputs, drawings and design data.
• Review and validate 3D models to ensure compliance with manufacturing and assembly requirements.

Standardization & Inventory Optimization

• Participate in standardization projects for pump components and assemblies.
• Support inventory reduction initiatives through component commonization and engineering optimization.
• Maintain engineering master data and ensure consistency across product lines.

Process Improvement & Digitization

• Contribute to digitalization initiatives for engineering and product support processes.
• Develop and improve engineering databases, templates and workflows to enhance efficiency and accuracy.
• Maintain engineering documentation and technical libraries.

Requirement Profile:

Formal Education

• Bachelor of Engineering (B.E./B.Tech.) in Mechanical Engineering

Professional Experience

• 4-8 years of experience in API pump engineering, product support, design or application engineering within the pump industry.

Special Skills

• Strong knowledge of API 610 centrifugal pumps.
• Working knowledge of API 682 mechanical seal systems.
• Proficiency in AutoCAD, NX/UG or equivalent CAD software.
• Working knowledge of SAP MM/PP modules.
• Familiarity with manufacturing processes, materials and testing requirements for API pumps.
• Ability to read and interpret customer specifications, datasheets and P&IDs.

Defined Competencies

• Experience in engineering and product support of API centrifugal pumps.
• Sound understanding of pump hydraulics, rotor dynamics, sealing systems and bearing arrangements.
• Knowledge of international standards, codes and customer specifications.
• Strong analytical and problem-solving skills.
• Effective communication and stakeholder management skills.
• Ability to work in cross-functional and global teams.
• Strong documentation and technical reporting skills.
• Customer-focused approach with ownership and accountability.

Preferred Exposure

• API 610 BB1, BB2, BB3, BB5 and OH Pump product lines.
• Mechanical seal support systems as per API 682.
• Reliability engineering and root cause analysis.
• Customer project execution for Oil & Gas, Refinery, Petrochemical and Power sectors.
• Experience in localization and value engineering initiatives.

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