Product Support Engineer

Mindpool Technologies; Pune District; On-site; INR 134,000 - 201,000; Full time

Job summary

Mindpool Technologies in Pune, India, is seeking a Product Support Intern to deliver expert phone support and guide customers through product inquiries. The role emphasizes quick issue resolution, strong communication, and a proactive approach to learning in a fast-paced environment.

You will monitor applications, infrastructure, and databases, identify issues, and collaborate with teammates to provide optimal solutions for a positive customer experience.

Qualifications

• Strong communication skills required.
• Analytical problem-solving ability.
• Basic technical concepts and willingness to learn.

Responsibilities

• Customer Support: Provide top-notch product support to customers over the phone.
• Technical Monitoring: Monitor application, infrastructure, and databases to ensure seamless functionality.
• Problem Solving: Assess and troubleshoot products or service-related issues.
• Collaborative Teamwork: Work closely with other team members to share knowledge and provide optimal solutions to customer challenges.

Skills

Strong Communicator

Analytical Thinker

Tech-Knowledge

Job description

Role & responsibilities

• Customer Support: Provide top-notch product support to customers over the phone. Your focus will be on delivering exceptional service, ensuring that every interaction leaves a positive impression.
• Technical Monitoring: Actively monitor application, infrastructure, and databases to ensure seamless functionality and quickly resolve any issues.
• Problem Solving: Assess and troubleshoot products or service-related issues, ensuring timely and efficient resolution.
• Collaborative Teamwork: Work closely with other team members to share knowledge and provide optimal solutions to customer challenges.

We are seeking passionate and driven individuals to join our team as Product Support Intern. In this role, you will be the first line of support for our customers, providing expert assistance over the phone while making a difference in their experience with our products. If you enjoy solving problems, working in a fast-paced environment, and being part of a team that values collaboration, this is the opportunity for you!

Preferred candidate profile

• Strong Communicator: Excellent verbal and written communication skills are essential to thrive in this role.
• Analytical Thinker: A natural problem solver with a knack for troubleshooting and thinking outside the box.
• Tech-Knowledge: Comfortable with basic technical concepts and eager to learn.