Product Support Engineer

Atomicwork Inc; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Unlimited sick leaves

15 days off every year

Comprehensive health coverage

Flexible allowances

Job summary

A growing technology firm in Bengaluru is seeking an experienced Product Technical Support Engineer to troubleshoot and resolve customer issues. You will maintain detailed records and support system performance. Ideal candidates possess 3-5 years of experience in a technical support role within the SaaS industry and have strong customer service orientation. This position offers competitive pay and benefits for employees and their families.

Qualifications

• 3-5 years of experience in a technical support role, preferably within the SaaS industry.
• Familiarity with shell scripting in Linux or Windows PowerShell.
• Knowledge of cloud platforms such as AWS or Azure.

Responsibilities

• Helping customers troubleshoot and resolve technical issues through various channels.
• Keeping detailed records of support cases and solutions.
• Overseeing system performance and performing routine maintenance.

Skills

Technical troubleshooting

Customer service orientation

Communication skills

Problem-solving

Tools

Linux

Windows PowerShell

AWS

Azure

Job description

Overview

Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success. We’re looking for an experienced Product Technical Support Engineer to join our team and help us build our modern service management platform. This is a position based out of our Bangalore office. We offer competitive pay to employees and practical benefits for their whole family.

If this sounds interesting to you, read on.

What you’ll do (responsibilities)

• Helping customers troubleshoot and resolve technical issues through various channels.
• Providing solutions or workarounds for technical issues.
• Keeping detailed records of support cases and solutions.
• Explaining technical issues and solutions clearly to non-technical users.
• Working with other technical teams to resolve complex problems.
• Testing new features and updates and providing feedback.
• Overseeing system performance and performing routine maintenance.

What we’re looking for (qualifications)

We do not require any formal qualifications, but we value hands-on skills. We also enjoy working with people who are looking to learn new things and have a sense of responsibility towards their work.

• Experience: 3-5 years of experience in a technical support role, preferably within the SaaS industry.
• Scripting: Familiarity with shell scripting in Linux or Windows PowerShell.
• Cloud Computing: Knowledge of cloud platforms such as AWS or Azure and understanding of how cloud infrastructure supports SaaS products.
• Problem-Solving: Demonstrated ability to analyze complex technical issues and develop practical solutions under pressure.
• Customer Focus: Strong customer service orientation with a passion for delivering high-quality support and fostering positive customer relationships.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and concisely.

What we offer (compensation and benefits)

We are big on benefits that make sense to you and your family.

Fantastic team—the #1 reason why everybody joins us.

Convenient offices—well-located offices spread over five different cities.

Paid time off—Unlimited sick leaves and 15 days off every year.

Health insurance—comprehensive health coverage upto 75% premium covered.

Flexible allowances—with hassle-free reimbursements across spends.

Annual outings—for everyone to have fun together.

Why we are different (culture)

As a part of Atomicwork, you can shape our company and business from idea to production. Our cultural values also set the bar high, helping us create a better workplace for everyone.

Agency: Be self-directed. Take initiative and solve problems creatively.

Taste: Hold a high bar. Sweat the details. Build with care and discernment.

Ownership: We demonstrate unwavering commitment to our mission and goals, taking full responsibility for triumphs and setbacks.

Mastery: We relentlessly pursue continuous self-improvement as individuals and teams, dedicating ourselves to constant learning and growth.

Impatience: We recognize that our world moves swiftly and is driven by an unyielding desire to progress with every endeavor.

Customer Obsession: We place our customers at the heart of everything we do, relentlessly seeking to understand their needs and exceed their expectations.

What next (applying for this role)

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