Product Success Specialist

Loop; Maharashtra; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Loop is seeking a Product Success Specialist to ensure product launches translate into adoption, outcomes, and ongoing product improvements. You will connect product, sales, CX, support, and ops to turn feedback into insights and scale through automation.

Responsibilities include coordinating rollout and adoption strategies, understanding product workflows, analyzing adoption data, and advocating for customer needs while maintaining a bias toward action.

Qualifications

• Background in customer success, program management, or B2B SaaS (2+ years).
• Experience in documentation, training, and storytelling to shape adoption efforts.

Responsibilities

• Cross-functional Influence: Align Sales, CS, Ops, and Product for rollout and adoption strategies.
• Deep Product Understanding: Grasp product workflows and user needs to influence processes.
• Data Analysis and Storytelling: Use data tools to surface insights guiding adoption decisions.
• Customer Advocacy: Represent customer voices to guide product evolution.
• Bias to Action: Drive execution with speed and clarity.

Skills

Customer success

Program management

B2B SaaS

Tools

Documentation tools

AI experimentation

Job description

We're looking for a Product Success Specialist who ensures our products don't just launch; they get used, loved, and scaled. This role exists to turn product potential into real customer impact. By connecting product, sales, CX, support, and ops, you'll make sure every launch translates into adoption, every adoption into outcomes, and every outcome back into product improvement. On any given day, you might be decoding a customer workflow to spot adoption friction, walking sales through a rollout plan, or turning frontline feedback into product insights. You'll fluidly shift between strategy and execution, analyzing adoption trends one moment and building a demo or playbook the next, while finding smarter ways to scale through automation.

Responsibilities

• Cross-functional Influence (GTM focus): Influence and align Sales, CSM, Ops, and Product while co-planning and executing rollout and adoption strategies with stakeholders.
• Deep Product and Process Understanding: Grasp the product, its workflows, and its users to influence stakeholders, cut through noise, push back when needed, and set processes that align with the product.
• Data Analysis and Storytelling: Use data analytics tools like Mixpanel/Metabase to surface insights and back up adoption decisions.
• Customer Advocacy: Act as the eyes and ears of the product team, ensuring customer voices guide adoption and product evolution.
• Bias to Action: Cut through ambiguity and drive execution with speed and clarity.

Requirements

• Background in customer success, program management, or B2B SaaS (2+ years working closely with product teams).
• Experience in documentation, training, and storytelling to shape adoption efforts.
• Comfort experimenting with AI tools for efficiency.