Customer Success Strategist

OpsEdge AI, Pvt. Ltd.; India; Hybrid; INR 1,200,000 - 2,200,000; Full time

Benefits offered by this job

Hybrid work model

Travel support for client meetings

Career coaching stipend

Internal mobility pathways

Job summary

OpsEdge AI, Pvt. Ltd. is seeking a senior Customer Success professional to drive adoption, renewals and value realization for enterprise deployments.

You will run quarterly business reviews, identify expansion opportunities with sales, and translate product feedback into engineering requests. Hybrid work with travel support for client meetings is provided.

Qualifications

• 4+ years in customer success or account management at B2B SaaS companies.
• Comfort with data storytelling and executive communication.
• Experience with AI or automation products is a plus.
• Hybrid work with travel support for client meetings.
• Career coaching stipend and internal mobility pathways.

Responsibilities

• Drive adoption, renewals, and value realization for enterprise Opsedge deployments.
• Run quarterly business reviews with clear success metrics.
• Identify expansion opportunities and partner with sales.
• Translate product feedback into prioritized requests for engineering.
• Build playbooks for onboarding and ongoing enablement.

Skills

Customer success

Account management

B2B SaaS

Data storytelling

Executive communication

AI/Automation

Hybrid/Travel readiness

Job description

You will work closely with customer sponsors and operators to build success plans, surface insights, and orchestrate outcomes.

About the Role

Drive adoption, renewals, and value realization for enterprise Opsedge deployments.

• Run quarterly business reviews with clear success metrics.
• Identify expansion opportunities and partner with sales.
• Translate product feedback into prioritized requests for engineering.
• Build playbooks for onboarding and ongoing enablement.

Who You Are

• 4+ years in customer success or account management at B2B SaaS companies.
• Comfort with data storytelling and executive communication.
• Experience with AI or automation products is a plus.
• Hybrid work with travel support for client meetings.
• Career coaching stipend and internal mobility pathways.

Interview Process

• CS scenario-based interview (60 min).
• Live QBR presentation (60 min).
• Founder conversation and offer discussion.