Product Specialist (Entry Level MBA Graduates)

Loyalty Juggernaut; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Loyalty Juggernaut is seeking a Product Specialist to join its Customer Success team in Hyderabad, India. You will partner with multinational brands to deliver innovative loyalty management solutions and drive customer engagement.

This role blends business consulting with product expertise, enabling you to translate business needs into actionable specifications, configure solutions, support testing, training, and post-implementation optimization across global accounts.

Qualifications

• MBA (Marketing/Operations) or Engineering CS/IT background.
• IT industry experience preferred.
• Interest in business consulting and enterprise product delivery.
• Strong problem-solving and communication skills.
• Willingness to learn and work with cross-functional teams.
• Customer-first mindset and ownership.

Responsibilities

• Drive end-to-end implementation of GRAVTY solutions for global enterprise customers.
• Conduct discovery workshops and requirement gathering sessions.
• Translate business requirements into functional specifications and solution designs.
• Configure solutions, support testing, UAT, and go-live activities.
• Collaborate with Product, Engineering, QA, Analytics, and Customer Success teams.
• Deliver customer training and prepare functional documentation.
• Support post-implementation activities and continuous improvements.
• Monitor project progress and identify risks.

Skills

Customer engagement

Business consulting

Product delivery

Analytical thinking

Communication

Team collaboration

Ownership

Education

MBA 2025/26

Engineering degree (CS/IT)

Tools

UAT tooling

Documentation tools

Job description

Job Summary

The Opportunity: If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career opportunity to offer unique Loyalty solutions to business challenging problems, this role could be an excellent fit for you. As a Product Specialist in Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers.

About the Role: A Blend of Business Consulting and Product Expertise, your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients success.

You'll:

• Drive end-to-end implementation of GRAVTY solutions for global enterprise customers.
• Conduct discovery workshops and requirement-gathering sessions to understand customer business processes, objectives, and challenges.
• Analyze business requirements and translate them into functional specifications and solution designs.
• Configure solutions, support testing, User Acceptance Testing (UAT), and go-live activities.
• Collaborate closely with Product, Engineering, QA, Analytics, and Customer Success teams to ensure successful project delivery.
• Build strong customer relationships through effective communication, stakeholder management, and collaboration.
• Deliver customer training sessions and prepare functional documentation, user guides, and implementation artifacts.
• Support post-implementation activities, including issue resolution, solution optimization, and customer adoption.
• Monitor project progress, proactively identify risks, and contribute to continuous process and product improvements.

Qualifications

• MBA 2025/26 graduate specializing in Marketing or Operations. An Engineering degree, preferably in CS/IT, will be an added advantage.
• Pre or Post MBA work experience in the IT industry will be an added advantage.
• Genuine interest in business consulting, client-facing roles, and enterprise product delivery.
• A strong passion for solving business problems using technology.
• Curiosity to understand business processes and recommend practical technology solutions.
• A proactive, high energy, street-smart mindset with a passion for continuous learning.
• Excellent analytical, logical thinking, and problem-solving skills.
• Strong verbal and written communication with the ability to interact confidently with customers.
• Ability to work effectively with cross-functional teams in a fast-paced environment.
• Ownership, accountability, and a customer-first mindset.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.