Product Specialist

Novartis AG; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

Novartis Healthcare Private Limited in Hyderabad is seeking a Sales Representative to drive sales and build enduring relationships with healthcare professionals and patients, upholding compliant and ethical standards.

The role focuses on personalizing customer engagement, coordinating cross-functional efforts, and delivering value through data-informed territory planning and timely feedback.

Qualifications

• Personalize and orchestrate customer engagement journeys for target HCPs.
• Build engagement through sustained collaboration with HCPs.
• Deliver customer-centric experiences beyond clinical differentiation.
• Leverage data to shape territory, account and interaction plans.
• Share insights with internal stakeholders to support content and campaigns.
• Collaborate with cross-functional teams to address unmet needs.
• Act with integrity and transparency in all interactions.
• Comply with Novartis Code of Ethics and Values.

Responsibilities

• Personalize and orchestrate customer engagement journeys for target HCPs.
• Develop sustained collaboration with HCPs to drive engagement.
• Deliver memorable, customer-centric experiences while listening to needs.
• Use data to create and adjust territory and interaction plans.
• Report adverse events or complaints within required timelines.

Job description

-The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.

About the Role

Key Responsibilities:

• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans
• Deliver Value to Customers and Patients
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
• When facing ethical dilemmas, do the right thing and speak up when things don't seem right.
• Live by Novartis Code of Ethics and Values and Behaviors.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable)
• To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

IN10 (FCRS = IN010) Novartis Healthcare Private Limited

Functional Area Sales

Job Type Full time

Employment Type Regular (Sales)

Shift Work No

Accessibility and accommodation

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.