SENIOR PRODUCT SPECIALIST

IN10 (FCRS = IN010) Novartis Healthcare Private Limited; Telangana; On-site; INR 350,000 - 550,000; Full time

Job summary

Novartis Healthcare Private Limited in Telangana seeks a Sales Representative to drive customer interactions and sales growth for its portfolio. You will be the face of the customer experience, building relationships with healthcare professionals to deliver value for customers and patients while adhering to strict ethical standards.

You will plan engagement journeys across channels, leverage data to prioritize accounts, and collaborate with cross-functional teams to address unmet needs.

Qualifications

• Account management and cross-functional coordination are essential.
• Strong commercial excellence and customer insights are expected.
• Ethics and integrity in all interactions with customers.
• Ability to influence and build long-term relationships.
• Knowledge of compliance and conflict management.

Responsibilities

• Drive competitive sales growth.
• Personalize customer engagement journeys for target HCPs.
• Build engagement with HCPs to develop collaboration.
• Deliver customer-centric experiences beyond clinical differentiation.
• Leverage data sources to plan territory and interaction.
• Share customer insights with internal stakeholders.
• Collaborate with cross-functional teams to address customer needs.
• Act with integrity and speak up on ethical issues.
• Live Novartis Ethics and Values.
• Report technical complaints/adverse events within 24 hours.

Skills

Account Management

Commercial Excellence

Communication Skills

Compliance

Conflict Management

Cross-Functional Coordination

Customer Insights

Ethics

Influencing Skills

Selling Skills

Job description

Job Description Summary -The Sales Representative is a leading driver of our customer interactions and sales performance.

They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.

Job Description Major accountabilities:

• Drive Competitive Sales Growth
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans
• Deliver Value to Customers and Patients
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don't seem right.
• Live by Novartis Code of Ethics and Values and Behaviors.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable)

Key performance indicators:

To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes.

Skills Desired

• Account Management
• Commercial Excellence
• Communication Skills (Inactive)
• Compliance (Inactive)
• Conflict Management
• Cross-Functional Coordination
• Customer Insights
• Ethics
• Influencing Skills
• Selling Skills (Inactive)
• Technical Skills (Inactive)

Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together.

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