Product Owner – Agentic AI Platform for Telecom NOC

Capgemini Engineering; Gurugram District; Presencial; INR 3.500.000 - 5.500.000; Jornada completa

Descripción de la vacante

Capgemini is hiring a Product Owner in India to drive the strategy, roadmap, and execution for an AI-powered Telecom NOC platform. You will collaborate with telecom operations teams, AI architects, UX designers, and engineers to deliver innovative solutions that address complex operational challenges.

You will own the backlog, translate requirements into PRDs, and work with cross‑functional teams to deliver end‑to‑end value while shaping the next generation of AI‑driven automation in network

Formación

• 8–12 years in Product Management or Telecom Transformation programs.
• Strong understanding of Telecom NOC operations, OSS, Service Assurance, Network Monitoring, and Incident Management.
• Hands‑on experience working in Agile/Scrum environments.
• Experience with OSS/BSS and ITSM platforms such as ServiceNow, Remedy, or similar solutions.

Responsabilidades

• Define and communicate the product vision, roadmap, and success metrics.
• Identify and prioritize AI‑driven automation opportunities across NOC operations.
• Translate business requirements into PRDs, epics, features, user stories, and acceptance criteria.
• Own and manage the product backlog, aligning with priorities and customer needs.
• Work with Agile teams to deliver high‑quality increments.
• Design and optimize user journeys for NOC operators and engineers.
• Collaborate with stakeholders across telecom operations, engineering, AI, and UX.
• Drive product discovery workshops and gather feedback to shape enhancements.
• Monitor adoption, performance, and business outcomes to guide evolution.

Conocimientos

Product Ownership

Telecom NOC

Agile/Scrum

OSS/BSS ITSM

Stakeholder engagement

Communication

Analytical thinking

Herramientas

ServiceNow

Remedy

Ericsson

Nokia

Huawei

Amdocs

Blue Planet

Descripción del empleo

Join us in transforming Telecom Network Operations through the power of Agentic AI, Generative AI, Automation, and intelligent OSS platforms. As a Product Owner, you will play a key role in defining and delivering next‑generation AI‑driven Network Operations Center (NOC) solutions that enhance operational efficiency, automate workflows, and improve network reliability.

Your Role

As a Product Owner, you will drive product strategy, roadmap planning, and execution for an AI‑powered Telecom NOC platform. You will collaborate closely with telecom operations teams, AI architects, UX designers, and engineering teams to deliver innovative solutions that address complex operational challenges.

In this role, you will:

• Define and communicate the product vision, roadmap, and success metrics.
• Identify and prioritize AI‑driven automation opportunities across NOC operations.
• Translate business requirements into Product Requirement Documents (PRDs), epics, features, user stories, and acceptance criteria.
• Own and manage the product backlog, ensuring alignment with business priorities and customer needs.
• Work closely with Agile development teams to deliver high‑quality product increments.
• Design and optimize user journeys for NOC operators, network engineers, and operations teams.
• Collaborate with stakeholders across telecom operations, engineering, AI, and UX functions.
• Drive product discovery workshops and gather customer feedback to shape future enhancements.
• Monitor product adoption, performance, and business outcomes to guide product evolution.

Your Profile

Mandatory Skills:

• 8–12 years of experience in Product Management, Product Ownership, Business Analysis, or Telecom Transformation programs.
• Strong understanding of Telecom NOC operations, OSS, Service Assurance, Network Monitoring, and Incident Management.
• Hands‑on experience working in Agile/Scrum environments.
• Experience with OSS/BSS and ITSM platforms such as ServiceNow, Remedy, or similar solutions.
• Knowledge of telecom ecosystems and platforms including Ericsson, Nokia, Huawei, Amdocs, Netcool, or Blue Planet.
• Proven ability to manage product roadmaps, backlog prioritization, and stakeholder engagement.
• Strong communication, analytical, and problem‑solving skills.

Preferred Skills:

• Experience with Agentic AI, Generative AI, AIOps, and Intelligent Automation solutions.
• Exposure to AI‑driven operations, predictive analytics, and automation frameworks within telecom environments.
• Expertise in Product Discovery, Roadmap Planning, and Customer‑Centric Design.
• Understanding of user experience (UX) principles and workflow optimization for operational platforms.

What You'll Love About Working Here

• Opportunity to build industry‑leading AI‑powered telecom operations products.
• Work with cutting‑edge technologies including Agentic AI, Generative AI, and AIOps.
• Collaborate with global telecom and technology experts in an innovative environment.
• Drive meaningful transformation in network operations through intelligent automation.
• Continuous learning opportunities and exposure to emerging AI and telecom technologies.
• Flexible work environment with a culture focused on innovation, ownership, and growth.

Capgemini is an AI‑powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end‑to‑end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Capgemini in India comprises nearly 235,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem, and Tiruchirappalli.