Product Operations Manager (Onsite- Bangalore)

Uplers Solutions Private Limited.; India; On-site; INR 4,500,000 - 7,000,000; Full time

Job summary

BP, an early-stage fintech startup, is seeking a Product Operations Manager for its fintech wallet team in Bangalore (HSR Layout). You will bridge Product, Operations, Engineering, Compliance, Risk, Finance, and Customer Support to ensure smooth production readiness.

You will own operational readiness, monitor KPIs, and drive SOPs, with responsibilities spanning fiat and crypto wallet workflows, KYC/AML checks, and incident response. 3–5 years in similar roles preferred; in-office, 5 days.

Qualifications

• 3–5 years of experience in Product Operations, Payments Operations, Wallet Operations, or similar.
• Experience in fintech, payments, digital banking, neobank, crypto, or financial services.
• Strong understanding of payment and wallet transaction flows.

Responsibilities

• Own day-to-day operational readiness of fintech wallet products.
• Monitor product performance and identify operational issues.
• Define and maintain operational SOPs for new features.
• Support product launches from an operational readiness perspective.
• Investigate reconciliation mismatches and coordinate with Engineering/Risk/Finance.

Skills

SQL

Data analysis

Payments operations

Wallet operations

Fintech operations

KYC/KYB/AML workflows

Jira

Confluence

Stakeholder management

Tools

Jira

Confluence

Grafana

Datadog

Mixpanel

Metabase

Power BI

Job description

• Bank deposits
• On-chain/off-chain reconciliation
• Reconciliation & Financial Operations
• Escalation matrix
• Reconciliation requirements
• Incident Management
• Suspicious transactions
• Disputes
• Escalation matrices
• Reconciliation procedures
• Reconciliation

Experience: 3.00 + years

Salary: Confidential (based on experience)

Expected Notice Period: 7 Days

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Office ()

Placement Type: Full Time Permanent position(Payroll and Compliance to be managed by: A fintech platform that enables businesses)

*Note: This is a requirement for one of Uplers' client - A fintech platform that enables businesses

What do you need for this opportunity?

Must have skills required:

SQL, product operations, Payments Operations, Payment Operations, Wallet Operations, Fintech operations, Transaction Operations, Payments, Fintech, Wallet, Payment Gateways, UPI, Crypto, Reconciliation, Settlement, Transactions, UAT, production support, Digital asset operations, Exchange operations, Blockchain, deposits, Withdrawals, APIS, webhooks, KYC, KYB, AML, Jira, Confluence, BI dashboards, Stakeholder Management, Excel, Data Analysis, Production Monitoring

A fintech platform that enables businesses is Looking for:

Product Operations Manager — Fintech Wallet

Location: Bangalore (HSR Layout) | In-office, 5 days

About BP

BP is an early-stage fintech startup building the future of crypto payments. We're a small, ambitious team moving fast, and we're looking for builders who want to own meaningful work, not just ship tickets.

About The Role

We are looking for a Product Operations Manager to join our fintech wallet team and help build and operate a next-generation fiat + crypto wallet platform.

You will sit at the intersection of Product, Operations, Engineering, Compliance, Risk, Finance, and Customer Support, ensuring that our products and operational processes work smoothly in production.

This is a highly hands-on role for someone who enjoys solving operational problems, investigating transactions, improving processes, working with product and engineering teams, and turning customer/operational feedback into product improvements.

The ideal candidate will have 3–5 years of experience in Product Operations, Payments Operations, Wallet Operations, Fintech Operations, or a similar role in a fintech, payments, digital banking, neobank, crypto, or financial services company.

Key Responsibilities

• Product Operations
• Own day-to-day operational readiness of fintech wallet products.
• Monitor product performance and identify operational issues.
• Work closely with Product and Engineering teams to resolve product-related issues.
• Define and maintain operational SOPs for new and existing product features.
• Support product launches from an operational readiness perspective.
• Identify gaps between product design and real-world operations.
• Ensure operational teams have the tools, workflows, and documentation required to support products.
• Track product issues and ensure timely resolution.

Wallet Operations

Support the operational lifecycle of:

• Fiat wallet
• Crypto wallet
• Deposits
• Withdrawals
• P2P transfers
• Merchant payments
• Bank transfers
• On-ramp / off-ramp
• Currency conversion
• Rewards
• Refunds
• Transaction reversals

Monitor transaction flows and investigate exceptions, failures, and stuck transactions.

Transaction Monitoring & Investigation

Monitor wallet transactions and investigate operational exceptions such as:

• Failed transactions
• Pending transactions
• Duplicate transactions
• Reversed transactions
• Incorrect balances
• Failed deposits
• Failed withdrawals
• Payment failures
• Settlement failures
• Blockchain transaction delays
• Incorrect fees
• Customer complaints related to transactions
• Work with Engineering, Finance, Risk, and Compliance teams to identify root causes and resolve issues.

Fiat Operations

Support operational processes related to fiat currencies:

• Bank deposits
• Bank withdrawals
• Payment gateway transactions
• Merchant payments
• Refunds
• Settlement
• Fiat balance reconciliation
• Payment failures
• Chargebacks

Crypto Operations

Support operational processes related to crypto transactions:

• Crypto deposits
• Crypto withdrawals
• Wallet address issues
• Blockchain confirmations
• Failed/stuck transactions
• Network congestion
• Gas/transaction fees
• Token transfers
• On-chain/off-chain reconciliation
• Crypto transaction investigations
• Monitor blockchain transaction status and coordinate with Engineering/Custody/Blockchain infrastructure providers when required.

Knowledge of major blockchain networks such as Ethereum/EVM, Bitcoin, Solana, or similar ecosystems is preferred.

Reconciliation & Financial Operations

Work closely with Finance and Engineering to ensure that wallet balances and financial transactions remain accurate.

Support reconciliation between:

• Wallet ledger
• Bank accounts
• Payment processors
• Merchant balances
• Crypto custody accounts
• Blockchain transactions
• Settlement accounts
• Gate/Clearing accounts

Investigate and track reconciliation mismatches until resolution.

Product Launch Operations

Partner with Product Managers during new feature launches.

Ensure each launch has:

• Operational SOP
• Support documentation
• Monitoring requirements
• Exception handling process
• Escalation matrix
• Reporting requirements
• Reconciliation requirements
• Customer communication
• Risk/compliance checks
• Participate in UAT and production readiness reviews.

Incident Management

Act as an operational point of contact during product and payment incidents.

Examples:

• Wallet downtime
• Payment gateway failure
• Bank integration failure
• Crypto network outage
• Failed settlements
• Incorrect wallet balances
• KYC failures
• Large-scale transaction failures

Responsibilities include:

• Identifying impact
• Creating incident tickets
• Coordinating with Engineering
• Communicating status to stakeholders
• Tracking resolution
• Performing post-incident analysis
• Identifying preventive actions

Customer & Support Operations

Work with Customer Support to resolve complex product and transaction issues.

Help define:

• Issue categorization
• Escalation rules
• Resolution workflows
• Support SLAs
• Knowledge-base articles
• Customer communication templates

Identify recurring customer issues and convert them into product or process improvement opportunities.

Risk & Compliance Operations

Work closely with Risk and Compliance teams on operational workflows related to:

• KYC/KYB
• AML
• Transaction monitoring
• Sanctions screening
• Suspicious transactions
• Account restrictions
• Transaction holds
• Fraud investigations

Ensure operational processes follow approved policies and regulatory requirements.

Merchant Operations

Support the operational lifecycle of merchants using the wallet as a payment method.

Responsibilities may include:

• Merchant onboarding
• Payment integration support
• Merchant activation
• Transaction monitoring
• Settlement issues
• Refunds
• Disputes
• Merchant reconciliation
• Merchant support

Work with Product and Engineering to resolve merchant integration and payment issues.

Product Analytics & Reporting

Monitor operational and product KPIs such as:

• Wallet
• Active wallets
• Wallet activation rate
• Deposit success rate
• Withdrawal success rate
• P2P transaction success rate
• Payments
• Payment success rate
• Payment failure rate
• Refund rate
• Chargeback rate
• Crypto
• Crypto deposit success rate
• Crypto withdrawal success rate
• Pending transaction volume
• Blockchain transaction failure rate
• Operations
• Issue resolution time
• Transaction exception rate
• Reconciliation exceptions
• Support escalation rate
• SLA adherence

Create regular operational reports and dashboards for Product and Operations leadership.

Product Feedback & Improvement

Act as the voice of Operations within the Product team.

Identify:

• Repeated customer problems
• Operational bottlenecks
• Manual processes
• Product usability issues
• Missing product capabilities
• Poorly designed workflows
• Integration issues

Convert these observations into actionable product improvements.

For example:

15% of crypto withdrawals require manual intervention → investigate root cause → identify product/engineering solution → measure reduction in manual intervention.

Automation & Process Improvement

Identify opportunities to reduce manual operational work.

Examples:

• Automated transaction reconciliation
• Automated exception detection
• Automated settlement monitoring
• Automated support workflows
• Automated alerts
• Operational dashboards
• Automated merchant reporting
• Work with Engineering to define requirements for operational tooling and automation.

Documentation & SOPs

Create and maintain documentation for:

• Product workflows
• Transaction flows
• Operational SOPs
• Exception handling
• Escalation matrices
• Incident procedures
• Reconciliation procedures
• Merchant operations
• Customer support procedures
• Ensure documentation stays current as the product evolves.

Cross-Functional Collaboration

You will work closely with:

• Product Management
• Engineering
• QA
• Finance
• Risk
• Compliance
• Customer Support
• Security
• Business/Partnerships
• External payment and banking partners

You should be comfortable translating between business, product, technical, and operational teams.

Required Experience

Must Have

• 3–5 years of experience in Product Operations, Payments Operations, Fintech Operations, Wallet Operations, or similar.
• Experience working in a fintech, payments, digital banking, neobank, crypto, or financial services company.
• Good understanding of payment and wallet transaction flows.
• Experience working closely with Product and Engineering teams.
• Experience with UAT, production monitoring, issue investigation, and operational processes.
• Strong analytical and problem-solving skills.
• Experience creating SOPs, reports, and operational dashboards.
• Strong communication and stakeholder management skills.

Good to Have

• Experience with digital wallets.
• Experience with crypto/DeFi/Web3 products.
• Experience with payment gateways.
• Experience with merchant payments.
• Knowledge of ledger and reconciliation concepts.
• Experience with KYC/KYB/AML workflows.
• Experience with banking/payment APIs.
• Experience with blockchain transaction flows.
• Experience with SQL.
• Experience with tools such as Jira, Confluence, Grafana, Datadog, Mixpanel, Metabase, Power BI, or similar.

Technical & Analytical Skills

The candidate should be comfortable with:

• Data
• SQL basics
• Excel / Google Sheets
• Data analysis
• Transaction-level investigation
• Dashboard interpretation
• Product Tools
• Jira
• Confluence
• Product analytics tools
• Ticketing systems
• Fintech Systems
• Understanding of:
• APIs
• Webhooks
• Payment gateways
• Ledgers
• Wallets
• Settlement
• Reconciliation
• KYC
• Transaction states

Key Competencies

We are looking for someone who is:

• Highly analytical
• Detail-oriented
• Customer-focused
• Operationally strong
• Proactive
• Comfortable investigating problems
• Good at cross-functional collaboration
• Comfortable working with engineers
• Comfortable working with data
• Strong at documentation
• Process-oriented
• Comfortable working in a fast-moving startup environment

Key Performance Indicators

Success in this role will be measured through:

• Area KPI
• Transactions Transaction success rate
• Operations Exception rate
• Reconciliation Unresolved reconciliation items
• Customer Resolution time
• Product Production issue resolution
• Launches Operational readiness
• Support Escalation rate
• Automation Manual processes eliminated
• Reliability Recurring operational incidents
• Process SOP coverage and adherence

What Success Looks Like

• Within the first 6 months, the Product Operations Manager should be able to:
• Understand the complete fiat + crypto wallet transaction lifecycle.
• Independently investigate transaction and operational issues.
• Establish reliable operational dashboards.
• Build and maintain SOPs for major wallet workflows.
• Improve reconciliation and exception-handling processes.
• Reduce manual operational work through automation.
• Establish strong escalation processes between Product, Engineering, Finance, Risk, and Support.
• Become the operational subject-matter expert for the wallet product.
• Proactively identify product improvements based on operational and customer data.

Why Join Us

You will have the opportunity to work at the intersection of Fintech + Payments + Crypto + Product, and play a critical role in building the operational foundation of a new financial platform.

This role is ideal for someone who wants to move beyond traditional operations and develop deep expertise across Product, Payments, Wallets, Crypto, Financial Infrastructure, and Technology.