Product Operations Associate

YosAid Innovation Foundation; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

YosAid Innovation Foundation seeks a hands-on PM/ops professional to lead end-to-end program launches across messaging and IVR stacks using RapidPro, Turn, Exotel, and SurveyCTO. You will consolidate requirements from medical, film and translation teams, set up journey logic, and ensure on-time, tested go-lives with thorough validation.

You will build IVR journeys, onboarding flows, and data trackers while maintaining PRDs and runbooks.

Qualifications

• 1–3 years of experience in product management, program operations or technical implementation.
• Comfort working hands-on with no-code/low-code platforms (e.g., RapidPro, Turn, Exotel, SurveyCTO).
• Strong execution and coordination skills, able to run multiple launches with cross functional teams and hit deadlines without dropping quality.
• Clear written communication, can turn messy requirements into PRDs, runbooks, and documentation others actually use.
• A user-first, detail-oriented mindset focused on caregiver experience.

Responsibilities

• Own end-to-end setup of new program launches across our messaging and IVR stack such as RapidPro, Turn, Exotel, Motor Admin and our internal Orchestrator.
• Validate and consolidate requirements from medical, film and translation teams before setup; manage template approvals and campaign creation, including code based configuration.
• Set up project specific journey logic based on program requirements.
• Ensure every launch is delivered on time, thoroughly tested and fully functional before going live.
• Build complete IVR journeys in Exotel such as onboarding flows, campaign journeys and user friendly navigation.
• Set up QR and IVR based onboarding, including QR configuration, Motor Admin flows, and Turn journeys, ensuring users are routed to the right campaigns.
• Track incoming program data, maintain data trackers, monitor ingestion and identify and flag data errors on the dashboards.
• Independently investigate and resolve technical issues across platforms where needed and support transitions between flows, campaigns and media.
• Write and maintain PRDs, launch runbooks, dashboard requirements, and other product documentation.
• Build survey flows in SurveyCTO for research and training projects, coordinating with research teams on implementation.

Skills

No-code/low-code

Cross-functional coordination

Documentation

Communication skills

Attention to detail

Tools

RapidPro

Turn

Exotel

SurveyCTO

Job description

• Own end to end setup of new program launches across our messaging and IVR stack such as RapidPro, Turn, Exotel, Motor Admin and our internal Orchestrator.
• Validate and consolidate requirements from medical, film and translation teams before setup; manage template approvals and campaign creation, including code based configuration.
• Set up project specific journey logic (e.g., conditional acknowledgments, response handling) based on program requirements.
• Ensure every launch is delivered on time, thoroughly tested and fully functional before going live.

IVR & onboarding

• Build complete IVR journeys in Exotel such as onboarding flows, campaign journeys and user friendly navigation.
• Set up QR and IVR based onboarding, including QR configuration, Motor Admin flows, and Turn journeys, ensuring users are routed to the right campaigns.

Data management

• Track incoming program data, maintain data trackers, monitor ingestion and identify and flag data errors on the dashboards.

Platform quality & troubleshooting

• Independently investigate and resolve technical issues across platforms where needed (e.g., language mapping, user profile updates, template approval scripts).
• Support platform transitions and migrations (e.g., moving flows, campaigns and media between messaging platforms).

Documentation & research tooling

• Write and maintain PRDs, launch runbooks, dashboard requirements, and other product documentation.
• Build survey flows in SurveyCTO for research and training projects, working with research teams on implementation and refinement, including IRB approval processes where required.

WHAT WE ARE LOOKING FOR

• 1-3 years of experience in product management, program operations or technical implementation, ideally in digital health, social impact or messaging platforms.
• Comfort working hands on with no code/low code platforms (e.g., RapidPro, Turn, Exotel, SurveyCTO)
• Strong execution and coordination skills, able to run multiple concurrent launches with cross functional teams and hit deadlines without dropping quality.
• Clear written communication, can turn messy requirements into PRDs, runbooks, and documentation others actually use.
• A user first, detail oriented mindset: you test everything before launch and care about the experience of caregivers on the other end.

Good to have

• Experience with IVR systems, audio content management or multilingual content operations.
• Familiarity with public health programs (MCH, TB, NCD) or working with government health systems.