Product Manager WFO Delhi

India Health Link; India; Sur place; INR 1 800 000 - 3 000 000; Plein temps

Résumé du poste

India Health Link seeks an experienced Delivery Lead to own the Hospital Management Information System rollout across three phases, aligning stakeholders and managing scope and timelines. You will drive module roadmaps, coordinate between engineering, design, domain and clinical advisors, and ensure go-live readiness.

The role requires strong communication, cross-functional leadership, and a proven track record in delivering large software programs in healthcare settings.

Qualifications

• Bachelor's degree or equivalent work experience; not a technical role.
• Six+ years delivering software in large teams with ownership of dates.
• Proven ability to drive and scale high-performing teams without being their tech lead.
• Strong communication to align doctors, nurses, and engineers on priorities.

Responsabilités

• Own the delivery plan for the Hospital Management Information System across all phases.
• Drive the product roadmap for used modules; balance customer asks with product needs.
• Collaborate across engineering, design, domain and clinical advisors to define success and plans.
• Own scope control with the customer and manage change pressure as workload grows.
• Develop repeatable rollout plans from the second hospital onwards.
• Be the single point of accountability for shipping decisions and go-live readiness.
• Prioritise backlog with clear timelines and maintain ready work for two sprints.
• Define acceptance criteria and run planning, stand-up, reviews and retrospectives.
• Track progress, report slippage promptly, and manage risk and go-live cutover.

Connaissances

Delivery ownership

Stakeholder management

Communication

Team leadership

Product management

Agile / Scrum

Backlog management

Cross-functional collaboration

JIRA

Formation

Bachelor's degree

Outils

JIRA

Description du poste

Job Description

Key Responsibilities

• Own the delivery plan for the Hospital Management Information System across all three phases — sequence, dependencies, and the critical path to the first hospital go-live
• Drive the product roadmap for the modules hospitals actually use, and hold the line between what a customer asks for and what belongs in the product
• Collaborate across engineering, design, domain and clinical advisors to define success measures, priorities and implementation plans; manage each module from concept through to go-live
• Own scope and change control with the customer, using the later phases as the pressure valve when scope grows
• Develop the implementation plans, processes and workflows that make a rollout repeatable from the second hospital onwards
• Be the single point of accountability for whether the programme ships, when, and whether the customer knows

Voice of Customer

• Translate what doctors, nurses, billing staff and hospital management need into user stories, through continuous discovery — floor visits, interviews, and time spent watching the work as it is actually done
• Use both usage data and direct feedback to judge whether a feature is working, and to inform what comes next
• Analyse trade-offs across customer value, clinical benefit, cost and effort
• Run regular demos with the hospital and bring the reaction back to the team the same week
• Carry the relationship day to day: the standing update, the escalation, and the uncomfortable conversation about scope or dates

Delivery Oversight

• Prioritise work through an ordered backlog of user stories with clear timelines, and keep two sprints of ready, unambiguous work in front of the team
• Define and communicate acceptance criteria drawn from business and customer needs
• Run planning, stand-up, review and retrospective — short, decided, and worth attending
• Track progress against the plan honestly, and report slippage the week it becomes likely rather than the month it becomes certain
• Own the risk log, and the closing of the items on it
• Own the go-live and hypercare plan with the customer: cutover sequence, training schedule, who is on the floor on day one, and what the rollback looks like
• Keep the decision log — decisions taken in a corridor and never written down get re-litigated a month later

Team Enablement

• Engage with the team regularly to give feedback on work in progress and to clarify requirements
• Coordinate with the founder and the technical leads on resourcing, sequencing and where specialist expertise is needed
• Remove blockers — chase the decision, get the access, find the missing answer, clear the dependency
• Provide performance management feedback for team members
• Protect the team from mid-sprint interruption, and say no on their behalf

What You'll Bring

• Bachelor's degree in any discipline, or equivalent work experience — this role is not a technical position and no engineering background is required
• Six or more years running software delivery in teams of eight or more, with clear personal ownership of dates and commitments, as a product manager, delivery manager, programme manager or scrum master who did more than facilitate
• Proven experience driving and scaling high-performing teams without being their technical leader
• Strong communication skills, with the ability to hold a room containing a hospital's medical superintendent and a room containing engineers on the same day, and to explain each to the other
• Customer-first mindset, with the judgement to say no to a customer and yes to the product
• Comfortable saying "this will be late" early, and to whoever needs to hear it
• Experience facilitating requirement discovery sessions to understand business context, user intent and solution objectives
• Experience taking a product from concept to launch in front of real users
• Experience collaborating with development teams on feasibility assessment and change management
• Able to follow a technical discussion well enough to know what is being decided and what it costs, without making the call yourself
• Highly organised, with proactive resource and dependency management
• Experience with JIRA or similar backlog and project management tools
• Willing to travel to the pilot hospital regularly and to be on site through go-live
• Preferred experience in hospital, healthcare or another regulated environment where a bad release has consequences beyond a refund
• Preferred experience of an enterprise implementation involving data migration, staff training and a hard cutover date
• Preferred exposure to Artificial Intelligence (AI) enabled products

Requirements