Product Manager WFO ( Delhi)

India Health Link Pvt. Ltd.; Delhi; Sur place; INR 1 800 000 - 3 200 000; Plein temps

Résumé du poste

India Health Link Pvt. Ltd. is seeking a seasoned Delivery/Programme Manager to own the end-to-end implementation of the Hospital Management System across three phases, from concept to go-live.

You will drive the roadmap, coordinate across engineering, design, clinicians, and domain experts, and manage scope, timelines, and risk with a customer-first mindset. You will translate clinician and administrator needs into user stories, run regular demos, and ensure successful rollouts with repeatable

Qualifications

• Bachelor's degree in any discipline; role is non-technical.
• 6+ years leading software delivery in teams of 8+ with clear ownership.
• Proven experience scaling high‑performing teams without being their tech leader.
• Excellent communication across clinical and engineering stakeholders.
• Customer-first mindset with product‑oriented judgment.
• Willing to travel to pilot hospital and be on site during go-live.
• Experience facilitating requirement discovery and product launch.
• Experience with enterprise implementations incl. data migration and training.

Responsabilités

• Own the delivery plan for the Hospital Management System across all three phases.
• Drive the product roadmap for modules used by hospitals; balance customer asks with product needs.
• Collaborate across engineering, design, domain and clinical advisors to define success measures and plans.
• Own scope and change control; manage scope growth and deadlines.
• Develop rollout plans and workflows for repeatable go-lives from the second hospital onward.
• Ensure accountability for programme shipping, timing, and customer communication.
• Prioritise backlog with clear timelines and maintain ready work for two sprints.

Connaissances

Delivery leadership

Stakeholder management

Communication skills

Product management

Organizational skills

Problem solving

Change management

Team collaboration

Formation

Bachelor's degree in any discipline

Outils

JIRA

Description du poste

• Own the delivery plan for the Hospital Management Information System across all three phases — sequence, dependencies, and the critical path to the first hospital go-live
• Drive the product roadmap for the modules hospitals actually use, and hold the line between what a customer asks for and what belongs in the product
• Collaborate across engineering, design, domain and clinical advisors to define success measures, priorities and implementation plans; manage each module from concept through to go-live
• Own scope and change control with the customer, using the later phases as the pressure valve when scope grows
• Develop the implementation plans, processes and workflows that make a rollout repeatable from the second hospital onwards
• Be the single point of accountability for whether the programme ships, when, and whether the customer knows

Voice of Customer

• Translate what doctors, nurses, billing staff and hospital management need into user stories, through continuous discovery — floor visits, interviews, and time spent watching the work as it is actually done
• Use both usage data and direct feedback to judge whether a feature is working, and to inform what comes next
• Analyse trade-offs across customer value, clinical benefit, cost and effort
• Run regular demos with the hospital and bring the reaction back to the team the same week
• Carry the relationship day to day: the standing update, the escalation, and the uncomfortable conversation about scope or dates

Delivery Oversight

• Prioritise work through an ordered backlog of user stories with clear timelines, and keep two sprints of ready, unambiguous work in front of the team
• Define and communicate acceptance criteria drawn from business and customer needs
• Run planning, stand-up, review and retrospective — short, decided, and worth attending
• Track progress against the plan honestly, and report slippage the week it becomes likely rather than the month it becomes certain
• Own the risk log, and the closing of the items on it
• Own the go-live and hypercare plan with the customer: cutover sequence, training schedule, who is on the floor on day one, and what the rollback looks like
• Keep the decision log — decisions taken in a corridor and never written down get re-litigated a month later

Team Enablement

• Engage with the team regularly to give feedback on work in progress and to clarify requirements
• Coordinate with the founder and the technical leads on resourcing, sequencing and where specialist expertise is needed
• Remove blockers — chase the decision, get the access, find the missing answer, clear the dependency
• Provide performance management feedback for team members
• Protect the team from mid-sprint interruption, and say no on their behalf

What You'll Bring

• Bachelor's degree in any discipline, or equivalent work experience — this role is not a technical position and no engineering background is required
• Six or more years running software delivery in teams of eight or more, with clear personal ownership of dates and commitments, as a product manager, delivery manager, programme manager or scrum master who did more than facilitate
• Proven experience driving and scaling high-performing teams without being their technical leader
• Strong communication skills, with the ability to hold a room containing a hospital's medical superintendent and a room containing engineers on the same day, and to explain each to the other
• Customer-first mindset, with the judgement to say no to a customer and yes to the product
• Comfortable saying "this will be late" early, and to whoever needs to hear it
• Experience facilitating requirement discovery sessions to understand business context, user intent and solution objectives
• Experience taking a product from concept to launch in front of real users
• Experience collaborating with development teams on feasibility assessment and change management
• Able to follow a technical discussion well enough to know what is being decided and what it costs, without making the call yourself
• Highly organised, with proactive resource and dependency management
• Experience with JIRA or similar backlog and project management tools
• Willing to travel to the pilot hospital regularly and to be on site through go-live
• Preferred experience in hospital, healthcare or another regulated environment where a bad release has consequences beyond a refund
• Preferred experience of an enterprise implementation involving data migration, staff training and a hard cutover date
• Preferred exposure to Artificial Intelligence (AI) enabled products