Product Manager - POS

Idfc First Bank Limited; Mumbai; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Idfc First Bank Limited in Mumbai is seeking a Product Manager - POS to lead the POS business, drive profitability, and expand the product portfolio across channels.

You will collaborate with Technology and Digital teams to streamline processes, build partnerships, and monitor portfolio performance while guiding the team toward automated, customer-centric digital enablement for a seamless customer experience.

Responsibilities

• Lead the POS business to expand volume of business and profitability of products and portfolio
• Guide distribution of products ensuring volume scale-up as per the defined targets
• Own the loan business P&L and drive cost effective operations
• Partner with the Technology and Digital teams to facilitate process improvements and innovation, thereby increasing operational efficiency and creating a online seamless experience for the customer
• Build and nurture strategic partnerships across key dealers, Brands, channel/product partners etc. to increase the penetration of entire portfolio
• Improve the performance & quality of portfolio through regular monitoring and providing recommendations for course correction to the Product and Sales teams
• Work with business analytics team to identify potential for POS business and prepare for external environment
• Lead ideation of standardized processes to ensure smooth functioning of POS business
• Manage and improve the online partner journey and customer experience to differentiate the bank from competition
• Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency
• Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer
• Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
• Create environment for team to focus on automation and digital enablement to fulfil customer’s needs holistically
• Attract & retain best-in class talent to meet Bank's rapid growth targets
• Business P&L, profitability, revenue through strategic key partnerships with online vendors, portfolio quality (bounce rate, delinquency below threshold)

Job description

Job Requirements

Role/Job Title: Product Manager - POS

Business: Retail Banking

Function/ Department: Alternate Channels

Place of work: Mumbai

Roles & Responsibilities:

• Lead the POS business to expand volume of business and profitability of products and portfolio
• Guide distribution of products ensuring volume scale-up as per the defined targets
• Own the loan business P&L and drive cost effective operations
• Partner with the Technology and Digital teams to facilitate process improvements and innovation, thereby increasing operational efficiency and creating a online seamless experience for the customer
• Build and nurture strategic partnerships across key dealers, Brands, channel/product partners etc. to increase the penetration of entire portfolio
• Improve the performance & quality of portfolio through regular monitoring and providing recommendations for course correction to the Product and Sales teams
• Work with business analytics team to identify potential for POS business and prepare for external environment
• Lead ideation of standardized processes to ensure smooth functioning of POS business

Secondary Responsibilities:

• Manage and improve the online partner journey and customer experience to differentiate the bank from competition
• Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency
• Collaborate with other departments and functions to provide best-in-class products and service offerings to the customer

Managerial & Leadership Responsibilities:

• Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
• Create environment for team to focus on automation and digital enablement to fulfil customer’s needs holistically
• Attract & retain best-in class talent to meet Bank's rapid growth targets

Key Success Metrics:

Business P&L, profitability, revenue through strategic key partnerships with online vendors, portfolio quality (bounce rate, delinquency below threshold)