Product Manager - Payments Client Testing

JPMorganChase; Mumbai; On-site; INR 1,600,000 - 2,500,000; Full time

Job summary

A leading global financial institution seeks a Product Manager for the Payments Client Testing team. This role involves driving product innovation, leading the EMEA Client Testing function, and optimizing processes to enhance client satisfaction. The ideal candidate has over 5 years' experience in product management with extensive knowledge of the payments domain, strong leadership skills, and the ability to harness data analytics for decision-making. The position is based in Mumbai, India and offers a dynamic and collaborative work environment.

Qualifications

• 5+ years of experience in product management or relevant domain.
• Proven experience leading transformation and change programs.
• Exceptional analytical and problem-solving skills.

Responsibilities

• Lead the EMEA Client Testing function for Payments.
• Understand and articulate client testing needs.
• Oversee onboarding of payments into the CTE environment.

Skills

Product management

Payments domain expertise

Transformation and change management

Process optimization

Data analytics

Stakeholder management

Leadership and mentoring

Communication skills

Job description

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Commercial and Investment Banking - Payments Client testing team, you are an integral part of the team that innovates new product offerings and leads the end‑to‑end product life cycle. You act as the voice of the customer and develop profitable products that provide client value. Leveraging a deep understanding of how to launch a product, you guide successful launches, gather crucial feedback, and ensure top‑tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross‑functional teams to deliver high‑quality products that exceed customer expectations.

Job Responsibilities

• Lead the EMEA Client Testing function for Payments, ensuring robust and efficient testing processes.
• Understand and articulate client testing needs, translating requirements into effective testing strategies.
• Oversee onboarding of payments into the CTE environment, ensuring thorough understanding of processing and operations.
• Drive transformation and change programs, implementing best practices and managing client testing initiatives.
• Optimize processes to enhance efficiency, quality, and client satisfaction.
• Champion automation initiatives to streamline testing and operational processes, identifying risks and implementing mitigation strategies.
• Use data analytics to derive actionable insights and drive continuous improvement.
• Generate and analyze Management Information Systems (MIS) reports on product usage and performance.
• Partner with Incident Management teams for root cause analysis, identifying themes and driving resolution.
• Provide strong leadership, guiding and mentoring teams to achieve strategic objectives.
• Influence and manage stakeholders across regions and functions, ensuring alignment and collaboration.

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area.
• Deep expertise in the payments domain, with a strong understanding of industry trends and best practices.
• Proven experience in leading and implementing transformation and change programs.
• Demonstrated success in process optimization and driving operational improvements.
• Demonstrated ability to drive automation initiatives.
• Exceptional analytical and problem‑solving skills, with the ability to leverage data for decision‑making.
• Track record of driving data‑driven decisions and generating insightful MIS reports.
• Strong leadership capabilities, with experience in guiding and mentoring teams.
• Excellent communication and presentation skills; able to simplify complex problems and drive consensus.
• Effective stakeholder management skills, with the ability to influence and collaborate across functions.

Preferred Qualifications, Capabilities, And Skills

• Experience in the payments domain, with a background in Payments Operations or Product Management.
• Experience leading or implementing large‑scale transformation programs.
• Recognized payments domain expertise, with a strong network and industry reputation.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.