Payment Lifecycle Manager - Vice President

JPMorganChase; Mumbai; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

JPMorganChase in Mumbai seeks a strategic, execution-focused Payment Lifecycle Manager - Vice President to lead transaction processing activities for high-value payments within a highly controlled environment.

You will collaborate with product, network, technology and client services teams, drive audit readiness, and mentor a skilled team while ensuring service quality and client satisfaction.

Qualifications

• Experience in custody & fund services, markets or prime brokerage operations.
• Ability to manage tight deadlines and priorities.
• Strong analytical and problem-solving skills with stakeholder collaboration.
• Risk-aware mindset with attention to controls and processes.
• Experience with large-scale, multi-stream programs.

Responsabilités

• Lead transaction processing activities for high value payments in a controlled environment.
• Develop plans to optimize service delivery and manage team headcount and recruitment.
• Review daily/weekly/monthly performance metrics and address aging tasks and SLA deviations.
• Collaborate with Product, Network, Technology and Client Service teams to ensure client satisfaction.
• Oversee audits and control reviews, certify procedures, and support business resiliency plans.
• Set SMART goals and coach team members for career development.
• Create back-up plans and coordinate cross-training for knowledge transfer.

Connaissances

Custody & fund services

Swift MX messages

Risk & controls

Stakeholder management

AI tools proficiency

Leadership & mentoring

Communication

Formation

Bachelor's Degree or equivalent

Description du poste

Job Description

You are a strategic thinker passionate about execution of transaction processing activities You have found the right team.

You are a strategic thinker passionate about execution of transaction processing activities You have found the right team. As a Payment Lifecycle Manager - Vice President within our payments operations team, you will lead transaction processing activities and manage high value payments in an efficient and highly controlled environment.

Job Responsibilities

• Leading the team - Managing transaction processing activities, systemic verification of High Value payments in an efficient and highly controlled environment along with reviewing daily/weekly/monthly performance metrics to ensure all current, aging and sensitive outstanding tasks are identified and the deviations from service level agreements are tracked, discussed and cleared.
• Generate and implement plans and strategies to create a cost-effective service environment and managing head counts along with ensuring recruitments of a highly skilled work force in the team.
• Scrutinize, review, analyze and implement changes from data published daily/weekly from multiple reporting tools and continually reassess the operational risk taking into account changing business key deliverables, product implementations, legal and regulatory requirements, operating procedures, restructuring staff and the impact of changing technology.
• Collaborate, conduct and attend internal meetings with Product, Network, technology and Client service teams to add value and ensure flawless delivery by adopting bespoke process requirements with an end-result to enhance "client satisfaction".
• Managing Audit requirements and play a key role in audit reviews, internal Quality Analysis/Quality Control checks partnering with internal controls teams and external auditors along with ensuring timely review, certification, re-certification and approvals of Cash function procedures, Operating Service Agreements and Business Resiliency plans.
• Expertise in setting up SMART goals and managing the performance of individuals by comprehensively discussing, counselling, motivating, being a mentor for career progression, personality development and build a robust and healthy team environment.
• Creating strategic back up plans in sync with the roles and requirements of the business and manage the execution of cross-trainings to ensure "knowledge-transfer" amongst all teams.

Required Qualifications, Capabilities And Skills

• Knowledge of custody & fund services, markets or prime brokerage operational experience and Swift MX messages pacs.008, pacs.009, camt.057, MT304, MT321, MT199, camt.056, MT292, MT599.
• Being flexible to manage tight deadlines, remain organized and balance priorities.
• Stakeholder management and partnership with various teams having excellent interpersonal skills with strong analytical and problem solving techniques, taking initiative to drive change & experience in working on large scale, multi-stream programs.
• Control focused mindset and a thorough understanding of risk associated to the process.
• "Attention to detail" – Leadership with proven ability to anticipate issues, logical structured approach to planning, problem solving, decision making and proactively manage/drive change initiatives& ensure results.
• Excellent verbal and written communication skills, proficiency in AI tools and ability to clearly storyboard using new AI tools such as LLM's.
• Bachelor's Degree or equivalent with more than 8 years of work experience.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.