Product Manager – Growth

BookMyMentor; Gurgaon; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Airtel Payments Bank is seeking a mid-level Product Manager to join the Growth Product Team in Gurgaon, India. You will lead customer communications and engagement initiatives across Email, SMS, Push, WhatsApp, and in-app messaging, leveraging CRM data to drive lifecycle improvements and growth.

You will collaborate with marketing, analytics, engineering and design to design experiments, analyze results, and optimize channel performance, delivering measurable business impact.

Qualifications

• 2-5 years of product management experience in growth, customer engagement, CRM, or digital products.
• Strong understanding of customer lifecycle management across acquisition, activation, retention and engagement journeys.
• Hands-on experience with communication channels such as Email, SMS, Push Notifications, WhatsApp, and In-App Messaging.
• Experience with CRM/engagement platforms and building scalable communication capabilities.
• Strong analytical mindset with expertise in A/B testing, experimentation, and optimization of communication performance.
• Ability to leverage customer insights and data to drive measurable business outcomes.
• Proven stakeholder management across business, marketing, analytics, engineering and design.

Responsibilities

• Lead customer communications and engagement initiatives across multiple digital channels.
• Collaborate with analytics, engineering, and design to optimize channel performance.

Skills

Product management

Growth

Customer engagement

CRM

Data-driven

Tools

CRM platforms

A/B testing tools

Job description

Airtel Payments Bank, Verified

Mid Level (2-5 years)

Posted 8/1/2026

We are looking for a customer-centric and data-driven Product Manager to join our Growth Product Team and lead customer communications and engagement initiatives across multiple digital channels.

Requirements

• 2-5 years of product management experience in growth, customer engagement, CRM, or digital products.
• Strong understanding of customer lifecycle management across acquisition, activation, retention, and engagement journeys.
• Hands-on experience with communication channels such as Email, SMS, Push Notifications, WhatsApp, and In-App Messaging.
• Experience working with CRM/engagement platforms and building scalable communication capabilities.
• Strong analytical mindset with expertise in A/B testing, experimentation, and communication performance optimization.
• Ability to leverage customer insights and data to drive measurable business outcomes.
• Proven stakeholder management skills with experience collaborating across business, marketing, analytics, engineering, and design teams.
• Strong product thinking with a focus on enhancing customer experience while delivering growth objectives.

About the Company

Airtel Payments Bank,

Finance & Banking

Airtel Payments Bank, India’s first payments bank, is a completely digital and paperless bank. The bank aims to take basic banking services to the doorstep of every Indian by leveraging Airtel’s vast retail network in a quick and efficient manner.At Airtel Payments Bank, we are transforming the way banking operates. Our core business is banking and we are set out to serve each unbanked and underserved Indian. We are a fun-loving, energetic, and fast-growing company that breathes innovation.Our NCMC enabled RuPay On-the-Go Cards and FASTag services provide smooth travel and frictionless payments nationwide. Together, these offerings and our digital solutions for businesses form an integrated ecosystem that makes transactions effortless for all. Supporting this digital framework is India’s most extensive technology‑led banking network, with over 500,000 active banking points enabling customers in urban and rural regions to access secure banking services with ease.We are equally committed to fostering a workplace where people can thrive. Our culture emphasizes flexibility, continuous learning, and growth - earning us the prestigious Great Place to Work certification for four years in row.Join Airtel Payments Bank and be part of our mission to serve India well with safe and effortless digital banking.